Why This Role Stands Out
This on-site Desktop Support Engineer role at Planit offers a fantastic opportunity to enhance your EUC and troubleshooting skills while supporting users across multiple client sites. You'll thrive here if you're a proactive, customer-focused IT professional with solid experience in Windows environments and a passion for resolving technical challenges. Don't miss out on this chance to grow your career within a reputable technology company.
Quick Overview
Job Description
About the Role
You will be responsible for delivering high-quality EUC and desktop support across multiple client sites, ensuring users are supported effectively across their day-to-day technology needs. You will be a practical, customer-focused IT professional with strong troubleshooting skills and experience working in fast-paced support environments. Approachability, good written and verbal communication skills are a must for this role. You'll need a current driver's licence and your own transport to undertake this role. Your working day will commence on-site in Southport, working across customer sites in the Brisbane CBD and metro area.
You will bring:
- Proven experience in EUC, Desktop Support, or similar hands-on roles involving incident troubleshooting and timely resolution
- Strong knowledge of Windows environments
- Experience building and imaging hardware, with technical knowledge of laptop devices
- Experience with Microsoft 365, Active Directory, Intune and SCCM
- Solid understanding of networking fundamentals (DNS, DHCP, VPN) and ability to diagnose connectivity issues
- Printer troubleshooting experience
- Experience working with ServiceNow or similar ITSM tools
- Strong communication and customer service skills
- Familiarity with ITIL practices
Additional Requirements
- Available to start ASAP
- Ability to work onsite 3 days per week
- Southport location ideal
- Must have a valid driver's licence and own vehicle (travel between sites required)
- Must be an Australian Citizen with a valid QLD blue card (working with children clearance)
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