Applications Service Analyst

Employment Type: Permanent full time
Hours: 76 hours per fortnight, Monday to Friday
Location: Hybrid, Support Services Office, Richmond
Upload with Application: Resume, cover letter, and all relevant qualifications
Contact: Samuel D'Monte, Manage Application Service Delivery -

Where there's life, there's Mercy. Where there's care, there's You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we're on a journey to keep growing our impact for the next hundred years. As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere. At Mercy Health, it's all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

At Mercy Health, you will become part of a proud history built on over 100 years of expertise, skill and care. As an Applications Analyst, you will use your technical problem solving skills and your experience supporting enterprise business applications to help achieve even more for all who need us. Reporting to the Manager, Application Service Delivery, you will join a small and close knit IT Applications team based in Richmond, supporting the systems that keep our hospitals, aged care homes and corporate services running. You will be the technical contact for an assigned group of business applications, taking ownership of incidents and service requests, and working directly with business users and vendors to get things resolved. This is a hands on role with genuine variety. Alongside day to day support you will deliver small to medium changes, enhancements and projects from analysis through to deployment, and contribute to larger application and integration initiatives. You will work alongside our application and integration analysts, with real scope to build your skills across Microsoft 365, the Power Platform, integration technologies and healthcare systems.

What you'll bring

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you'll find you can build something here and find your place in a team of 10,000 hearts. To thrive in this role, you will have:

• Experience supporting clinical and enterprise business applications, including level 2 and level 3 incident and problem resolution in a service management environment.
• Strong analytical and problem solving skills, a methodical approach, and a genuine sense of ownership from first report through to resolution.
• Experience delivering application changes, enhancements or small projects end to end, including analysis, testing and deployment.
• Confidence working directly with vendors and with business users, and the ability to explain technical concepts in plain language.
• Working knowledge of relational databases and SQL.
• Exposure to Microsoft 365, the Power Platform or integration technologies will be highly regarded.
• Excellent time management, organisational and communication skills, with the ability to adapt, problem solve and manage competing priorities.
• A compassionate, flexible and positive approach, and a genuine interest in helping others.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check
• A current Victorian driver license

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds. Mercy Health Australia is renowned for its unwavering commitment to providing compassionate and patient-centered health services and aged care services.

If you're value and display empathy, integrity, and are seeking the opportunity to make a real difference, we invite you to join us! Mercy Health is made up of 10,000 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development. Mercy Health employs people from many cultures and backgrounds who, irrespective of their beliefs, share a common bond to care for those in need. We look forward to welcoming you to your journey with Mercy Health.