Technology Solutions Specialist

TSG - The Sheridan Group seeks a Technology Solutions Specialist to support digital tools that power strategic communications and public affairs campaigns. You will help implement, configure, and maintain CRM, advocacy, and analytics platforms; support data integrations; and troubleshoot issues for internal teams. Working closely with senior strategists, you'll translate campaign needs into technical requirements, produce reports and dashboards, and ensure data quality. This role is ideal for a detail-oriented technologist eager to learn, experiment, and contribute to high-impact issue and reputation campaigns in a fast-paced, collaborative environment.

Responsibilities

• Implement, configure, and maintain CRM, advocacy, and analytics platforms to support campaigns
• Translate campaign and client needs into technical requirements and platform configurations
• Develop and maintain reports and dashboards to track campaign performance and KPIs
• Monitor data quality, perform regular audits, and manage data hygiene processes
• Support integrations between CRM, email, and analytics tools using APIs or middleware
• Provide technical troubleshooting and user support to internal teams
• Document processes, configurations, and best practices for digital tools
• Collaborate with strategists to test and optimize digital engagement workflows
• Assist with importing, segmenting, and managing contact and advocacy lists
• Stay current on relevant digital tools and recommend enhancements to the tech stack

Required Skills

• CRM administration
• Data analysis
• SQL or query tools
• Marketing automation platforms
• Advocacy or email campaign tools
• Data visualization/reporting
• API or integration tools
• Excel/Google Sheets
• Basic scripting (Python/Java
• Script)
• Troubleshooting and technical support