Freight Forwarding Operator - Imports & Exports

Optime Group are excited to be recruiting for Freight Forwarding Operator – Imports & Exports to join one of our well-respected and successful clients based in Redhill. This is a very enjoyable role with a great company providing fantastic working conditions and facilities.

What’s on offer:

• Salary: £35,000 per annum
• Hours: Monday to Friday, 09:00 – 17:30
• Job Type: Full-Time, Permanent
• Parking on site.

About the role:

Optime Group are currently recruiting for an experienced Freight Forwarding Operator to join a well-established and successful freight forwarding company based in Redhill.

This is an excellent opportunity for someone with a strong background in freight forwarding operations, import and export shipments, and international logistics to join a busy and professional team.

We are looking for a proactive and commercially aware individual who understands the freight forwarding process and can confidently manage international shipments from initial booking through to final delivery.

The successful candidate will have hands-on experience coordinating freight movements, working with carriers and overseas agents, handling shipping documentation and ensuring shipments are delivered efficiently and in line with customer requirements.

Key Responsibilities:

• Manage import and export freight forwarding operations, coordinating international shipments via air, sea and road.
• Handle shipments from initial customer enquiry and booking through to customs clearance and final delivery.
• Liaise with shipping lines, airlines, hauliers, overseas agents and customers to coordinate freight movements.
• Arrange freight bookings, collections, deliveries and onward transportation.
• Prepare, check and process freight documentation, including Bills of Lading, Air Waybills, commercial invoices and packing lists.
• Coordinate customs clearance requirements, working closely with customs brokers and clearance agents.
• Monitor shipment progress, track consignments and proactively update customers on delivery schedules.
• Obtain and manage freight rates, quotations and carrier bookings.
• Resolve operational issues, shipment delays and documentation discrepancies.
• Maintain accurate shipment records and update freight forwarding management systems.
• Build and maintain strong working relationships with customers, carriers and international freight partners.
• Ensure all freight movements comply with relevant customs procedures, Incoterms and international shipping regulations.

Skills & Experience Required:

• Previous experience in freight forwarding, import/export administration or international logistics.
• Good understanding of import and export shipping procedures and documentation.
• Knowledge of customs clearance processes, Incoterms and international freight regulations.
• Experience liaising with shipping lines, airlines, hauliers and overseas agents.
• Strong organisational skills with excellent attention to detail.
• Confident IT skills, including Microsoft Office and freight management systems.
• Excellent communication and customer service skills.
• Ability to manage multiple shipments and prioritise workloads in a busy environment.
• A proactive and flexible approach with strong problem-solving abilities.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.