IT Support Specialist

Internal Systems Support Engineer

Location: Lutterworth, Leicestershire

Introduction

Ready to take your IT career to the next level?

We're looking for an enthusiastic and experienced Internal Systems Support Engineer to join our IT team, supporting users across our UK and US offices.

This is an excellent opportunity to work across a diverse technology environment, developing your skills in Windows infrastructure, networking, virtualisation and cloud platforms. You'll play a key role in keeping systems secure, reliable and running smoothly, while contributing to technical projects and continuous improvement.

Please note: Applicants must live within a 30-mile commute of Lutterworth.

• Provide 1st and 2nd line IT support, troubleshooting hardware, software and system issues.
• Assist with 3rd line support and technical projects under senior team guidance.
• Install, configure and maintain Windows desktops, servers, networks and IT equipment.
• Support networking, VPNs, mobile devices, Linux and macOS environments.
• Work with VMware, backup solutions and cloud platforms, including Microsoft Azure and AWS.
• Manage service desk incidents and requests in line with SLAs and ITIL processes.
• Liaise with external suppliers and maintain accurate technical documentation and knowledge-base articles.
• Follow security policies, internal procedures and ISO compliance standards.
• Participate in a support rota covering 07:30–18:30, including occasional weekend maintenance and on-call duties.
• Travel occasionally to Bracknell and Reston, Virginia, USA.

You're a proactive, customer-focused IT professional who enjoys solving technical challenges and delivering excellent support. You'll be confident managing multiple priorities, communicating with users and working collaboratively with colleagues.

You'll ideally have:

• At least 3 years' experience in a similar IT support or infrastructure role.
• Strong knowledge of Windows operating systems, Windows Server, networking and VPNs.
• Experience with Linux, macOS, VMware, backup solutions and Azure and/or AWS.
• Familiarity with ITIL, incident management and service-level agreements.
• Excellent troubleshooting, analytical and problem-solving skills.
• Strong communication, organisational and documentation skills.
• The ability to take ownership, use initiative and mentor junior colleagues.
• A degree in Computer Science or a related discipline, or equivalent practical experience.

Microsoft certifications (MCP, MCSA, MCSE), cybersecurity knowledge and eligibility for UK Security Clearance are advantageous. A full UK driving licence is required.

If you're ready to broaden your technical expertise and make a real impact in a varied IT support role, apply today and take the next step in your career!

Pension + Bonus + health + pref share scheme + 25 days holiday + government electric car scheme