Senior Manager - Program Management - Contract Logistics

Program & Project Management
•    Lead planning, execution, and delivery of contract logistics programs across warehousing, distribution, and transportation.
•    Work with operations to prepare detailed project plans, timelines, and resource allocation strategies.
•    Monitor program performance using KPIs, dashboards, and reporting tools.
•    Ensure adherence to scope, budget, and timelines.
Client & Stakeholder Management
•    Act as the primary point of contact for key clients and stakeholders.
•    Build strong relationships to ensure high customer satisfaction and retention.
•    Manage expectations, resolve escalations, and provide regular updates.
Operational Excellence
•    Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
•    Identify process inefficiencies and implement scalable solutions.
•    Standardize best practices across sites and programs.
Cross-functional Collaboration
•    Coordinate with operations, IT, procurement, finance, and HR teams.
•    Align program goals with organizational strategy and customer requirements.
•    Facilitate communication across multiple locations and stakeholders.
Risk & Compliance Management
•    Identify risks and develop mitigation strategies.
•    Ensure compliance with regulatory, safety, and quality standards.
•    Conduct audits and ensure adherence to SOPs.
Financial Management
•    Ensure billing to the respective customers are done on time month on month & also follow up for AR. The DSO should be within the agreed timelines.
•    Manage program budgets, cost optimization, and profitability.
•    Track financial performance, including cost-to-serve and margin improvement.
•    Support pricing, business cases, and contract negotiations.