Client Operations Administrator - 12 month FTC

Newmark's Leeds office currently comprises of 12 Surveyors together with an Office Administrator, and a team of Rating Managers and Rating Administrators. We are looking for an Administrator to join our Rating and Client Ops team on a 12-month FTC basis to help support additional workload. This role will provide general administrative services to the Rating and Client Ops team.

The role is required a minimum of three days a week in our Leeds office:

Main responsibilities

• Entering new instructions, clients and contacts onto the CRM database.
• Entering, maintaining and validating accurate, up-to-date rating information within the firm's rating database.
• Preparing and generating invoices using the firm's computerised invoicing system.
• Pursuing rates refunds and the issue of Notices from the Valuation Office Agency and Billing Authorities.
• Preparing valuation, challenge and other rating-related documentation and reports as required.
• Producing regular and ad hoc financial, operational and rating reports for both internal and client audiences.
• Maintaining, updating and analysing rating and property data using Excel and other business systems, including the preparation and submission of information to external bodies where required.
• Liaising directly with clients regarding administrative matters and information requests.
• Drafting correspondence under the direction of Partners and Associates.
• Producing and formatting documents, reports and correspondence using Microsoft 365 applications.
• Handling incoming telephone calls and responding to enquiries appropriately.
• Filing, photocopying, scanning, binding and maintaining electronic and hard-copy records.
• Undertaking general administrative and office duties as required to support the effective operation of the department.
• Carrying out any other duties reasonably requested by the Team Leader to support the smooth running of the team.

Salary & benefits

• Salary: competitive based on market and professional experience
• 26 days’ holiday per year, plus Bank Holidays and extra days at Christmas and New Year
• Pension – We match your contributions up to 8% (after initial probationary period)
• 26 weeks full maternity pay
• 6 weeks full paternity pay
• Private Medical Insurance with Vitality
• 1 paid volunteering day per year to help give back to our local communities
• Performance related staff profit share scheme
• Wellbeing allowance which can be used for either physical or mental wellbeing activities
• Critical Illness Cover - Employee paid scheme offered at a competitive rate through Aviva
• Dental Insurance (self-funded) - access to employee-paid dental care at competitive rates
• Interest Free Season Ticket Loan
• Interest Free Rental Deposit Loan
• Group income protection scheme