Business Analyst - Digital

Business Analyst - Digital Delivery
We're partnering with a leading financial services organisation to source an experienced Business Analyst to join a large-scale digital transformation program focused on delivering a seamless, customer-centric experience across multiple digital channels.
This is an exciting opportunity to work within cross-functional Agile squads, helping shape and deliver solutions that enhance how customers interact with the business. You'll play a key role in bridging the gap between business and technology, translating strategic objectives into actionable requirements and supporting the successful delivery of critical initiatives.
Key Responsibilities

• Translate strategic business needs into clear, actionable requirements to support solution design and delivery.
• Engage with stakeholders across business and technology teams to build strong relationships and drive successful outcomes.
• Document business processes, business rules, requirements, dependencies, risks and benefits.
• Support end-to-end delivery while ensuring governance, risk and operational considerations are incorporated throughout the analysis process.
• Work closely with Product Owners to support backlog refinement, prioritisation, options analysis and benefits realisation activities.
• Produce high-quality business requirements, epics, user stories and acceptance criteria.
• Collaborate with Agile Delivery Leads, technical teams and delivery squads to ensure successful implementation of solutions.
• Define and document functional, non-functional, technical and integration requirements.
• Facilitate workshops and requirements gathering sessions with a diverse range of stakeholders.

Skills & Experience

• Proven experience as a Business Analyst delivering complex business and technology transformation initiatives.
• Experience working on digital delivery programs, ideally involving customer-facing platforms, digital channels or customer experience transformation.
• Strong stakeholder management and communication skills, with the ability to influence outcomes across complex environments.
• Demonstrated experience working in Agile delivery environments, with exposure to Waterfall methodologies advantageous.
• Strong requirements elicitation, process mapping and documentation capabilities.
• Experience writing epics, user stories and detailed business requirements.
• Proficiency with Jira, Confluence, Microsoft Office 365 and process modelling tools such as Visio or draw.io.
• Ability to work effectively within fast-paced, cross-functional delivery teams.
• Relevant tertiary qualifications in Information Systems, Computer Science or a related discipline.

What's on Offer

• 12-month FTC opportunity
• Melbourne CBD location with flexible working arrangements
• Opportunity to contribute to a high-profile digital transformation program
• Collaborative and supportive Agile delivery environment
• Exposure to a broad range of stakeholders across business and technology functions

If you're an experienced Business Analyst with a passion for digital transformation and customer experience, we'd love to hear from you.
For more information please email me at