Application Support Specialist

Duration: FTE / Salary

Location: Hybrid (Onsite in near Baltimore / Sparks, MD)

Authorization: W2 Candidates - No Sponsorship

Responsibilities
Integration Support & Maintenance

• Build, monitor, support, and troubleshoot system integrations

• Assist with data exchanges between CRM, claims platform, and enterprise data warehouse.

• Support STFP and API-based integrations (REST), including issue triage and basic troubleshooting.

  • Implement routine fixes, minor enhancements, and support performance improvements under guidance.

• Support data ingestion and validation processes within the software application or data transfer.

• Create custom reports or write SQL queries (joins, filters, basic CTEs) to validate data and troubleshoot issues.

System Administration Support

• Assist with administration of platforms such as Origami, Guidewire, IMS Vertafore or related systems.

• Manage user access requests, including account setup, roles, and permissions.

• Support basic configuration updates and data maintenance activities.

Operations & Documentation

• Monitor scheduled integrations, jobs, and data pipelines; respond to errors and alerts.

• Perform initial root-cause analysis and escalate more complex issues as needed.

Tools & Technologies

• Boomi (or similar iPaaS – support level)

• Salesforce, Origami, Vertafore, Guidewire

• SQL / Data Warehouse tools

• Jira

• Confluence or similar documentation platforms

Required

• 2–4 years of experience in integration or application support.

• Working knowledge of SQL (joins, filtering, basic transformations).

• Exposure to integration tools such as Boomi, MuleSoft, Workato, or similar (hands-on or support experience).

• Exposure to and experience in configuring and managing a Policy Administration System.

• Strong troubleshooting and communication skills and ability to work independently.

Preferred

• Basic understanding of APIs (REST, authentication concepts).

• Experience in insurance or regulated industries is a plus.

• Exposure to data warehouse concepts (ETL/ELT, fact/dimension tables).

Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.