Health Coach - Multilingual

Core Responsibilities

● Act as the primary point of contact for each assigned member—building trust, offering
personalized support, and delivering a consistently high-touch experience.
● Bridge the gap between health and technology by helping members understand and leverage
the Twin platform to make informed lifestyle changes.
● Speak to members at a defined frequency, ensuring structured conversations that add value,
instill motivation, and drive positive health outcomes.
● Provide individualized nutrition and lifestyle coaching focused on remissioning chronic
metabolic diseases and improving overall health.
● Motivate and empower members to achieve their health goals through sustained behavior change,
education, and encouragement.
● Interpret and review member health data daily, enabling timely and actionable interventions.
● Promote the Twin philosophy: unmonitored dieting is evil to a disrupted metabolism—members
must heal through scientific guidance, not restriction.
● Reiterate the role of the Twin Digital Twin technology consistently to enhance understanding,
engagement, and trust in the process.
● Take full ownership of member adherence, retention, and reactivation, using early signals to
proactively prevent drop-offs. ● Handle exceptions and escalations calmly and professionally, providing solutions and emotional
support during moments of distress.
● Champion scoreboard-driven performance—monitoring key metrics like member engagement,
retention, nutrition adherence, and health outcome and referrals.
● Collaborate closely with internal teams (Doctors, Coaches & Customer Success) to ensure
seamless, coordinated care delivery.
● Maintain full compliance with Twin Health’s SOPs for data, communication, and service
excellence.