Systems Deployment Engineer

Job Description: Systems Deployment Engineer( Deployment & Customer Support)

Location: Remote

Duration: 6-12 Months

Job Description

We are looking for a customer-facing Systems Engineer to handle the deployment, configuration, troubleshooting, and ongoing support of an enterprise Virtual Assistant and Gateway platform across cloud, on-premises, and hybrid environments.

Key Responsibilities

·        Lead end-to-end software platform and Gateway deployments, from planning through go-live and handover.

·        Configure and troubleshoot DNS, proxies, firewalls, VPNs, and enterprise connectivity.

·        Manage upgrades, patches, maintenance, and production deployments.

·        Troubleshoot Windows/Linux servers, networks, applications, performance, and integrations.

·        Perform root-cause analysis (RCA) and implement preventive solutions.

·        Manage technical escalations, incidents, SLAs, and on-call support.

·        Work directly with customer IT and business teams during deployment and support.

·        Maintain technical documentation, runbooks, architecture diagrams, and deployment records.

Required Skills

·        5–7 years of experience in Systems Engineering, Infrastructure Engineering, or customer-facing deployment.

·        Strong experience with Windows Server and Linux.

·        Networking: TCP/IP, DNS, Proxies, Firewalls, VPNs.

·        Cloud: AWS, Azure, or Google Cloud Platform.

·        Docker/Kubernetes and virtualization technologies such as VMware/Hyper-V.

·        Scripting: PowerShell, Bash, or Python.

·        REST APIs, LDAP/Active Directory, databases, and enterprise authentication.

·        Monitoring tools such as Elastic, Prometheus, Grafana, Datadog, New Relic, or Dynatrace.

·        ITSM tools such as ServiceNow or Jira Service Management.

·        Strong troubleshooting, communication, and customer-facing skills.

Nice to Have

·        Experience with UiPath, Blue Prism, Automation Anywhere, or similar automation platforms.

·        ITIL or cloud certifications.

·        Database administration experience.

·        Customer Success Engineering or Technical Account Management experience.

·        Experience supporting 24/7 environments and on-call operations.