Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Melbourne, Victoria, Australia
Genesys
Job Description
Probe CX in Australia seeks a Digital Experience Architect to bridge complex CCaaS platforms with client business outcomes. You will work onshore in Melbourne, Sydney, or the Gold Coast, aligning Genesys Cloud, Amazon Connect, and Convai Oration initiatives with enterprise and government needs.
You will lead presales, architectural governance, and ongoing optimization, driving value through AI capabilities, speech analytics, and innovative solutions for transformativ e digital experiences.
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