System Administrator Lv2 – NSAW NK with Security Clearance

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages system infrastructure and any processes related to these systems. support to IT systems including day-to-day operations, problem resolution for all the client/server/storage/network mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 problem identification, diagnosis and resolution of problems. support for the escalation and communication of status to management and internal customers.

Provides support for the system and hardware problems and remains involved in the process. Configures and manages UNIX and Windows operating and installs/loads operating system software, troubleshoots, integrity and configures network components along with operating systems enhancements to improve reliability

Required Skills • Provide support for implementation, troubleshooting and maintenance of IT systems

• Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and install/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. Qualifications • Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree. Benefits • Medical, dental, and vision insurance with 100% employer-paid premiums
• Medical coverage includes HRA / HSA / FSA options
• 100% employer-paid life insurance, AD&D, short-term and long-term disability
• 3 weeks paid PTO annually
• 401(k) with immediate vesting and company match up to 6%
• 11 paid federal holidays