Senior Product Marketing Manager

Senior Product Marketing Manager
UK: £75-85k | Netherlands: €80-90k per annum
Denmark: DKK 65-70k per month | Sweden: 830k – 930k SEK
Norway: 850 – 950k NOK

About Puzzel 🔍

We're the AI-native customer experience platform built in Norway, trusted across Europe, and growing fast. For 25 years we've helped contact centres deliver faster, more human service — without the clutter or complexity. Today we're #1 in the Nordics, scaling rapidly in the UK and the Netherlands, with one ambition: become Europe's clear CX market leader.

Puzzel Values 🎯

• Built on Trust — our Nordic foundation. Customers, partners, and each other.

• Stronger Together — one team, one purpose, shared wins.

• Stay Hungry — we raise our game every day.
  

Why we're proud 🏆

• Frost Radar Innovation & Growth Leader in EMEA Customer Experience Platforms (2025)

• CX Awards 'Best Mid-Market Contact Center Platform' (2024)

• Flexa Top 20 for work-life balance (2025)

• Consistently high Glassdoor rating

• Mercer-benchmarked pay for equity and market fairness

• Puzzel doesn't just build AI for our customers — we’ve embraced it internally, adopting it across the business to work smarter and faster

Read more about us here.

What we're looking for 🔍

We’re looking for a Senior Product Marketing Manager to help shape how Puzzel brings products to market. You’ll sit at the intersection of Product, Sales, Partnerships, Customer Success, and Marketing - translating product value into clear messaging, positioning, and go-to-market strategies that drive adoption and growth.

This is a senior role with high visibility and a big opportunity to influence product direction, commercial success, and market perception.

What you'll do 🏡💻

Positioning & messaging

• Own and evolve messaging and positioning across key products and target segments.

• Turn product capabilities into customer value stories that resonate.

• Build differentiated narratives against competitors and alternatives.

Go-to-market leadership

• Lead end-to-end go-to-market plans for launches, updates, and new capabilities.

• Proactively manage stakeholders across the organisation to influence and share information, in the right medium, at the right time across local and global audiences.

• Create launch kits and enablement materials to drive adoption.

• Drive business impact or growth using data, analytical thinking and structured presentation skills.

Sales enablement

• Partner closely with Commercial teams to create tools that help win and retain customers:

  • pitch decks, battlecards, talk tracks, FAQs

• Run internal enablement sessions and support commercial readiness

Customer & market insight

• Develop deep understanding of customers, personas, industries, and buyer journeys

• Define customer and market segment to identify, select and prioritize target segments to meet business needs

• Translate insights into product-market fit improvements and stronger GTM execution

• Monitor market trends and competitor moves

Content & campaign collaboration

• Support demand generation campaigns with clear messaging and product expertise

• Contribute to high-impact customer stories and product proof points

What you’ll bring

• Strategic thinking paired with hands-on execution.

• Clear communication and great stakeholder management.

• High ownership, momentum, and ability to move fast in a scaling environment.

• Strong collaboration skills - and the ability to influence without authority.

The must haves 💪

• A minimum of 8 years of professional experience in product marketing, with at least 4 years in management, ideally in B2B SaaS company.

• Demonstrated success owning GTM strategies and product launches.

• Has experience shaping and taking to market a suite of products beyond individual isolated features or one-off campaigns.

• Strong messaging skills — you can simplify complexity without losing nuance.

• Confidence working with senior stakeholders across Product, Sales and Marketing.

• Strong commercial mindset: you understand what drives pipeline and revenue.

The nice to haves ➕➕➕

• Experience in CCaaS / customer experience / contact centre tech.

• Experience working with multiple markets, languages, or regions.

• Familiarity with enterprise buying cycles and procurement processes.

• Strong interpersonal skills and ability to manage initiatives across multiple departments and stakeholders and with a flexible mindset.

• Proactive, flexible and capable of working independently as well as working in a team.

• Strategic thinker, able to balance long-term vision with short and medium-term goals.
  

The location

This role can be located in the UK, Denmark, Sweden, Norway or Netherlands.

NL: we are remote-first, but you’ll have access to use any Regus office in the Netherlands 2 days per week. The team try to get together at least once per week.

Other locations: expectation to be in office 2-3 days per week.

What to expect from the interview process ❔

• Screening call with Talent Acquisition

• 1st interview with VP Revenue Marketing

• 2nd interview with Product team & CMO

• Final panel presentation with managers from Product, Revenue & Marketing
  

Diversity & Inclusion 🌍

We want everyone at Puzzel to feel able to be their true, authentic self at work – regardless of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age or economic background.

We're proud of our diverse, global workforce, but there's more to do. Our current gender split is 25% female to 75% male – in line with the SaaS average, but not where we want to be. Here's how we're improving it:

• Our C-suite has moved from 100% male in 2023 to a 5:3 male-to-female split today.

• Female hires grew from 23.6% in 2021 to 41% in 2024, dipping to 34% in 2025 — a trend we watch closely, but never treating as a tick-box exercise.

• We partner with Flexa, to compound our aspiration to attract a diverse talent pool.

• We work with state employment initiatives in Norway and Sweden on internship and apprenticeship routes, to help early-years talent into the workforce.
  

One Last Thing ☝🏻

Even if you're only a 75% match for this role, we still want to hear from you — this list is indicative, and skills can always be learnt.

We're unable to offer sponsorship for this role, so you'll need existing eligibility to work in the country you're applying to.

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