Lead IT Support Technician / Deployments

RESPONSIBILITIES

Kforce has a client that is seeking a Lead IT Support Technician/Deployments in Lehigh Valley, PA. This role is onsite with local travel.

Summary

We are seeking a Lead IT Support Technician to provide hands-on technology support across active environments throughout the Lehigh Valley. This role is ideal for someone who combines strong desktop support skills with excellent customer service and is comfortable working directly with business users in a fast-paced setting.

Key Responsibilities

• Provide hands-on IT support for end users across multiple locations
• Image, configure, deploy, and replace PCs, workstations, and terminals
• Troubleshoot hardware, software, connectivity, and general end-user technology issues
• Manage and resolve support requests through a ticket-based IT support environment
• Serve as a lead resource onsite, helping ensure technology issues are handled efficiently and professionally
• Coordinate equipment installations, replacements, and workstation refresh activities
• Communicate clearly with staff and other end users while minimizing disruption to day-to-day operations
• Travel between client locations throughout the Lehigh Valley as needed

REQUIREMENTS:

• Strong hands-on desktop, PC, and end-user support experience
• Experience imaging and configuring PCs and deploying/replacing workstations
• Experience working within an IT ticketing/support environment
• Solid troubleshooting skills across hardware, software, and peripheral devices
• Strong customer service and communication skills, with the ability to work effectively with non-technical users
• Highly organized and detail-oriented with the ability to manage competing priorities
• Comfortable working independently and taking ownership of onsite support needs
• Valid driver's license and reliable personal vehicle required for travel between local client sites

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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