Mobile Support Technician

Job Title: Mobile Support Technician

Location: Washington, DC 20433

Duration: 12 Months – Long Term

100% Onsite  

Job Description: The ideal candidate will demonstrate a strong foundation in technical support along with a proactive attitude toward continuous learning and skill development.

Key qualifications include:

• Proven experience in technical support / walk-in support environments
• Strong customer service orientation with the ability to support end users effectively
• Experience with mobile device management and asset lifecycle processes
• Hands-on experience with ticketing systems (e.g., ServiceNow, Remedy, or similar platforms)
• Excellent written and verbal communication skills
• Working knowledge of Microsoft O365 and Excel-based reporting
• Willingness to learn, adapt, and continuously maintain/upskill technical knowledge in a fast-paced environment

We are looking for candidates who not only meet the technical requirements but also bring a growth mindset, accountability, and a commitment to delivering high-quality client support.

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”