Network/ Telecom Specialist(815144)

Job: Network/ Telecom Specialist(815144)- Junior

Location: Raleigh, NC onsite

ClientL State of NC

Inperson Interview - Need local to NC

Required Qualifications

· Using monitoring dashboards and alerting tools to detect alarms, outages, and abnormal conditions across the statewide NG911 network.

· Creating, updating, and closing incident records including documenting timelines, troubleshooting steps, and vendor response

· Understanding IP connectivity, network equipment, and telecommunications services

· Assigning severity levels based on operational impact, following SOGs, and routing issues to Tier II, vendors, or management.

· Gathering tech detail from PSAP staff about equipment malfunctions, call processing issues, and service interruptions to support first-level diagnosis.

· Working in several software apps at once while tracking vendor tickets and participating in tech conference calls and incident bridges.

Work Environment and Schedule

· The NMAC is a 24/7/365 operations center supporting critical public safety communications infrastructure throughout North Carolina.

· This position is assigned to the overnight/night shift.

· Work is performed 100% on-site in Raleigh, North Carolina.

· The position may require working weekends and holidays based on the assigned schedule.

· Employees must be comfortable working in a continuously staffed operations environment.

· The position involves extensive computer use, telephone communication, technical documentation, and monitoring of multiple systems.

· Technicians must be able to work independently while maintaining communication with other NMAC staff, management, and technical support partners.

Contract-to-Hire Opportunity

This position is initially offered as a four-month contract assignment, with the intent of transitioning the selected candidate into a permanent North Carolina state government position, subject to satisfactory performance, position availability, and applicable hiring requirements.