Senior Financial System Analyst

The Department of Information Services & Technology at SUNY Downstate Health Sciences University is seeking a full-time TH Senior Financial Analyst / Senior Financial System Analyst.

Job Summary

The Senior Financial System Analyst will support the coordination, implementation, maintenance, and enhancement of the Altera Sunrise Financial and Registration Systems. The incumbent will serve as a senior functional and technical resource for hospital revenue cycle operations, collaborating with Finance, Registration, Medical Records, system administrators, and end users to resolve application and billing issues, support accurate reporting and reimbursement, and ensure systems meet business and regulatory requirements. The position also supports workflow improvements, system testing, configuration, and timely remittance processing.

Key Responsibilities & Duties

• Work under the direction of the IT Revenue Cycle Manager to provide application solutions for assigned revenue cycle business areas.

• Apply senior-level functional knowledge of assigned applications and hospital revenue cycle processes to support effective system operations.

• Collaborate with business users to understand, analyze, and document new and ongoing business requirements and enhancement requests.

• Prepare functional specifications, design documents, business process workflows, and related documentation for new development, enhancements, and system modifications.

• Coordinate with departments during software development, configuration, testing, implementation, and ongoing support of revenue cycle applications.

• Design and execute functional, integration, and regression test plans for new application functionality, product releases, enhancements, and regulatory modifications using business scenarios and use cases.

• Perform functional application configuration and configure or run reports in response to user requests.

• Meet with users to investigate billing issues, identify root causes, and implement or coordinate appropriate resolutions.

• Update system configurations and processes to reflect ongoing regulatory changes.

• Provide and review contract-related billing configuration and coding to support billing under negotiated hospital contracts.

• Review and resolve billing issues to support timely release of bills and remittance posting.

• Provide direct support to business users by responding to application issues and support calls escalated through the IT Service Desk.

• Collaborate with Finance, Registration, Medical Records, departmental leadership, vendors, system administrators, and end users to improve application performance and revenue cycle workflows.

• Support system reporting accuracy, billing calculations, reimbursement processes, and operational improvements that strengthen revenue collection.

• Participate in rotating or after-hours application support, as operationally required.

Required Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or a closely related field.

• 3+ years of experience supporting, implementing, and enhancing healthcare revenue cycle information systems.

• Experience with Altera Sunrise clinical, financial, and/or registration applications.

• Demonstrated knowledge of hospital revenue cycle operations, including patient registration, billing, claims processing, reimbursement, and remittance posting.

• Experience analyzing business requirements, assessing system issues, developing functional solutions, and evaluating business processes and procedures.

• Experience with application configuration, functional testing, and business process or systems documentation.

• Knowledge of one or more report-writing systems or tools.

• Ability to establish effective working relationships with vendors, end users, managers, and colleagues.

• Excellent communication skills, including the ability to explain technical matters to nontechnical users and management.

• Strong analytical, troubleshooting, problem-solving, and organizational skills.

• Or, a satisfactory equivalent combination of experience, education and training.

Preferred Qualifications

• 5+ years of experience supporting, implementing, and enhancing healthcare revenue cycle information systems.

• Relevant information technology certification, such as CompTIA A+ or another applicable technical certification.