School Support Field Technician

Skills and Qualifications:

• 3+ years of work experience minimum
• A+ Certification REQUIRED
• Strong customer service skills
• Strong oral and written communication skills
• Prior experience with desk-side and break/fix support is a MUST
• Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS is a MUST
• Proficient in understanding network infrastructure and wireless support
• Familiarity with ticketing systems (Incident IQ) preferred
• Experience in an educational environment is a plus
• Must pass a fingerprint background check
• Must be authorized to work in the United States
• Valid driver's license and reliable personal transportation required

Personal Attributes:

• Must be punctual, present, and visible throughout the workday
• Creative, curious, analytical, enthusiastic, and display strong attention to detail
• Ability to work independently and effectively on tight deadlines, as necessary
• Excellent command of the English language
• Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
• Positive and productive team player
• Desire to learn new skills as technology evolves
• Business casual attire (i.e., no sweat pants or jeans with holes; sneakers/basketball shoes allowed)
• Neat and clean appearance to include personal hygiene

Education/Training:

• Minimum of an Associate degree (preferred)
• A+ Certification
• 3+ years of experience in field tech support. An equivalent combination of education and experience will be considered