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School Support Field Technician

NovaLink SolutionsAtlanta, GA🇺🇸United States

Why this role stands out

Advance your IT career with NovaLink Solutions, where you'll gain valuable experience supporting educational institutions and develop a diverse skill set in a dynamic hybrid environment. This role is perfect for a proactive and customer-focused technician with strong problem-solving abilities and a passion for technology, offering excellent opportunities for professional growth. Apply today to become an essential part of a dedicated team making a real impact!

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationAtlanta, GA, United States
iOS

Job description

Skills and Qualifications:

  • 3+ years of work experience minimum
  • A+ Certification REQUIRED
  • Strong customer service skills
  • Strong oral and written communication skills
  • Prior experience with desk-side and break/fix support is a MUST
  • Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS is a MUST
  • Proficient in understanding network infrastructure and wireless support
  • Familiarity with ticketing systems (Incident IQ) preferred
  • Experience in an educational environment is a plus
  • Must pass a fingerprint background check
  • Must be authorized to work in the United States
  • Valid driver's license and reliable personal transportation required

Personal Attributes:

  • Must be punctual, present, and visible throughout the workday
  • Creative, curious, analytical, enthusiastic, and display strong attention to detail
  • Ability to work independently and effectively on tight deadlines, as necessary
  • Excellent command of the English language
  • Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
  • Positive and productive team player
  • Desire to learn new skills as technology evolves
  • Business casual attire (i.e., no sweat pants or jeans with holes; sneakers/basketball shoes allowed)
  • Neat and clean appearance to include personal hygiene

Education/Training:

  • Minimum of an Associate degree (preferred)
  • A+ Certification
  • 3+ years of experience in field tech support. An equivalent combination of education and experience will be considered

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