SnapLogic Integration Support Engineer - UK Based Fully Remote

We are seeking an experienced SnapLogic Support Engineer for an initial 3-month contract to support and maintain existing integrations involving Microsoft Dynamics 365 CRM.

The successful candidate will have strong hands-on SnapLogic experience, with a focus on production support, troubleshooting integration failures, resolving data synchronisation issues and ensuring reliable data flows between Dynamics 365 CRM and other enterprise systems.

This is a support-focused position rather than a design or development role, requiring someone who can quickly understand the existing integration environment and provide effective technical support.

Key Responsibilities

• Provide day-to-day technical support for existing SnapLogic pipelines and integrations involving Microsoft Dynamics 365 CRM.

• Monitor integration processes, investigate pipeline failures and resolve production incidents.

• Troubleshoot data synchronisation, mapping, transformation and connectivity issues between Dynamics 365 CRM and connected applications.

• Investigate API failures, authentication issues and integration errors.

• Support existing REST API integrations, including Microsoft Dataverse and Dynamics 365 CRM APIs.

• Monitor scheduled integration jobs, identify failed transactions and support data reprocessing where required.

• Perform root cause analysis and implement fixes to prevent recurring incidents.

• Support SnapLogic platform components, including Snaplex, Snaps, Tasks and pipeline configurations.

• Work closely with Dynamics 365 CRM administrators, application support teams and business stakeholders.

• Maintain support documentation, incident records and technical knowledge articles.

• Implement minor fixes and enhancements to existing integrations where necessary.

Essential Skills & Experience

• Strong hands-on experience supporting SnapLogic integrations in production environments.

• Proven experience troubleshooting and maintaining SnapLogic pipelines.

• Experience supporting integrations involving Microsoft Dynamics 365 CRM/Dynamics 365 Customer Engagement.

• Good understanding of Microsoft Dataverse, Dynamics 365 CRM APIs and data structures.

• Experience troubleshooting REST APIs, JSON, XML, SQL and authentication mechanisms such as OAuth 2.0.

• Strong knowledge of SnapLogic Designer, Manager, Snaplex and pipeline monitoring.

• Experience investigating data mapping, synchronisation and integration failures.

• Strong incident management, root cause analysis and problem-solving skills.

• Ability to work independently and provide effective technical support from day one.

Desirable Skills

• Experience with Microsoft Power Platform and Power Automate.

• Knowledge of Azure integration services and Microsoft Entra ID.

• Experience with ITIL processes, ServiceNow or Jira.

• Familiarity with CI/CD processes and integration deployment management.

• Experience supporting enterprise CRM transformation environments.

We are particularly interested in candidates with recent, demonstrable experience supporting SnapLogic integrations connected to Microsoft Dynamics 365 CRM, who can quickly investigate and resolve production issues with minimal supervision.