Systems Administrator

Systems Administrator

Department: Application Services

Location: Jerry Sue Thornton Center

Reports To: Director, Enterprise Application Services

Recruitment Type: External/Internal

Requisition ID: req7103

Employment Type: Administration and Professionals

Union Position: Non-Union

Work Schedule: M-F 8:30a - 5p

Number of Openings: 1

Job Description:

SUMMARY

Administersand supports administrative and academic applications across the College.Responsible for the installation, upgrade, maintenance and support of bothadministrative and academic applications, including their respective databaseand server environments. Participates in technical strategic planning sessionsto ensure that the College is well positioned for the future.

ESSENTIALFUNCTIONS

• Responds to, investigates, and resolves issues reported by end-users for supported applications, the associated backend databases, and all interfaced applications
• Monitors and optimizes the performance of all associated server environments
• Maintains database and middleware (Tomcat, Apache, etc.) server software as necessary
• Maintains the servers (Windows Server, Linux, UNIX, etc.) as necessary
• Maintains all associated disaster recovery environments
• Develops and maintains the necessary troubleshooting documentation
• Cross-trains team members to ensure support continuity
• Updates associated with application architecture diagrams as changes are made
• Acts as primary liaison to the associated vendor HelpDesk for issue resolution
• Applies security patches as necessary
• Develops and maintains scripts (shell, perl, batch, etc.) as necessary
• Provides before, after hours, and weekend support to resolve application issues as necessary
• Recommends the necessary server configurations (disk, memory, etc.) in order to support new applications
• Installs, upgrades, and configures new middleware server software, database software and applications as necessary
• Applies software patches and performs major upgrades as necessary
• Provides before, after hours, and weekend support for migrations and upgrades as necessary
• Identifies and evaluates new tools and solutions for improved application and server management
• Performs capacity planning (disk, memory, etc.), as well as short-term and long-term upgrade planning
• Provides analysis, consultation, and recommendations to project teams, especially as they relate to the associated environment
• Identifies cross-training and documentation opportunities
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATIONAND EXPERIENCE/TRAINING

• Bachelor's Degree in I.T., Computer Science, or related field
  • Significant related experience may substitute for education
• Minimum of five years of full-time professional experience in a related field
• Demonstrated experience with Windows Server (2019, 2022) and various Linux flavors (RedHat, Oracle for Linux, etc.)
• Demonstrated experience with relational databases (Oracle, MS SQL, etc.)
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situations

KNOWLEDGE,SKILLS, and ABILITIES

• Possess knowledge of TCP/IP, Ethernet, firewalls, routing and load balancing
• Possess knowledge of database connectivity issues
• Possess Knowledge of how applications (Java, ASP/C#.NET, etc.) function
• Ability to effectively complete work assignments independently
• Possess working knowledge of systems administration concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus
• Demonstrated basic Visio skills
• Demonstrated basic Project Management skills
• Demonstrated intermediate proficiency with Microsoft Access
• Demonstrated advanced proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
• Ability to collaborate, negotiate and resolve conflicts on major projects
• Ability to facilitate top-level collaboration while managing sensitive issues
• Ability to develop and maintain relationships with key contacts to enhance workflow and quality
• Possess strong organizational and time-management skills
• Possess excellent written, verbal and interpersonal communication skills
• Ability to foster a team environment and work collaboratively
• Ability to research and analyze issues and develop solutions
• Ability to work accurately with great attention to detail
• Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Critical thinker with ability to identify and implement efficiencies within daily operations
• Possess sensitivity to appropriately respond to the needs of students and the community

COMPETENCIES

CRITICALCOMPETENCIES

• Service Focus
• Communication
• Quality of Work

VERYIMPORTANT COMPETENCIES

• Adaptability
• Continuous Improvement

IMPORTANT COMPETENCIES

• Collaboration
• Time Utilization

PREFERRED QUALIFICATIONS

EDUCATION ANDEXPERIENCE/TRAINING

• Demonstrated administrative experience with Windows Server (2019, 2022) and various Linux flavors (RedHat, Oracle for Linux, etc.)
• Demonstrated experience maintaining Java-based applications
• Demonstrated experience with Apache and/or Tomcat
• Demonstrated experience with Ellucian Banner and its associated Ellucian applications (Travel and Expense, DegreeWorks, etc.)
• Demonstrated experience with writing scripts (shell, perl, batch, etc.)

KNOWLEDGE, SKILLS andABILITIES

• Possess knowledge of Microsoft IIS, including SSL/TLS certificates
• Possess knowledge of authentication methodologies (Active Directory, LDAP, CAS, etc.)
• Possess intermediate proficiency with ERP Banner System (or equivalent program)
• Possess intermediate proficiency with D2L Brightspace (or equivalent program)

PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonable accommodationmay be made to enable individuals with disabilities to perform the essentialfunctions.)

• The work is performed in a normal, professional office environment.
• The work area is adequately lit, heated and ventilated.
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying light items such as papers, files, pamphlets, books, etc.
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite.

EQUAL OPPORTUNITY STATEMENT
Cuyahoga Community College iscommitted to attaining excellence through the recruitment and retention of a qualifiedworkforce. Cuyahoga Community College is an equal employment/educationalopportunity institution.

Special Note: Target Starting Salary Range: $62,000 to$72,000The final offer for the successfulcandidate is targeted to fall within this range, but will be based upon anassessment of internal equity, the unit's available budget, and the candidate'squalifications in relation to the minimum and/or preferred job requirement(s).

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.