Reliability/Network Monitoring/IT Support Analyst (Local to Memphis Only)

Junior-level candidates with ~2 years of experience in monitoring computer systems, networks, or applications.

Backgrounds in NOC, IT operations, infrastructure monitoring, or application support are ideal.

Experience with:

Strong communication and documentation skills.

Monitor systems, networks, and applications for performance and availability.

Configure monitoring tools and set up alerts/tickets/logs.

Respond to issues, escalate complex problems when needed.

Write simple scripts or use tools to automate processes.

Document monitoring procedures and maintain SOPs.

Provide handover updates to the next shift.

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience).

At least 1 year of professional experience with computer systems.

Basic knowledge of software and hardware concepts.

Proficiency in Word, Excel, Visio (for documentation).

Team player with good interpersonal and communication skills.