Quality Assurance Analyst

Position: Quality Assurance Analyst 3

Duration: 3 Months

Work Mode: REMOTE

Agency: DMV

Position ID: 164272

Position location: Carson City, NV

 

Special Requirement:

 

Job Description:

The Quality Assurance (QA) Analyst III will support the implementation and ongoing enhancement of the Salesforce platform by ensuring the quality of software releases through comprehensive manual and automated testing. Working within an Agile Scrum environment, the QA Analyst will collaborate with Business Analysts, Product Owners, Developers, Salesforce Administrators, Vendors, and business stakeholders to validate business requirements, execute testing activities, identify defects, and support successful software deployments.

The primary responsibility of this position is manual software quality assurance testing. Approximately 75% of the work effort will consist of planning, developing, executing, and documenting manual testing activities. The remaining 25% will support the development, execution, and maintenance of automated test scripts using Copado Robotic Testing (CRT). Actual percentages may vary based on project priorities and release schedules.

 

Responsibilities

Scope of Work

The contractor shall perform quality assurance activities supporting the Nevada DMV Salesforce Modernization Program, including but not limited to:

 

Manual Testing Responsibilities (Approximately 75%)

• Participate as a Quality Assurance team member within Agile Scrum teams supporting Salesforce implementation and enhancement efforts.
• Review business requirements, user stories, functional specifications, and acceptance criteria to ensure complete test coverage.
• Develop, execute, and maintain manual test plans, test scenarios, test cases, and test scripts for functional, integration, system, regression, end-to-end, exploratory, and user acceptance testing.
• Perform exploratory testing to identify functional issues, usability concerns, and edge cases not captured through scripted testing.
• Validate end-to-end business processes across Salesforce and integrated applications.
• Execute regression testing during sprint, release, and production deployment cycles.
• Identify, document, prioritize, and track software defects using the State's defect management tools and processes.
• Verify defect corrections and perform regression testing to ensure fixes do not adversely impact existing functionality.
• Participate in User Acceptance Testing (UAT) activities and provide testing support to business stakeholders.
• Assist with production validation activities following software deployments.
• Collaborate with Business Analysts, Developers, Product Owners, Vendors, and business stakeholders to clarify requirements and resolve issues.
• Maintain testing documentation, traceability, test evidence, and quality assurance artifacts in accordance with DMV standards.
• Provide regular status updates regarding testing progress, risks, issues, and recommendations.
• • Serve as the QA Lead in the absence of the designated QA Lead, assuming responsibility for oversight, coordination, and execution of QA activities as required.

 

Automation Testing Responsibilities (Approximately 25%)

• Develop, execute, maintain, and enhance automated test scripts using Copado Robotic Testing (CRT).
• Identify manual regression test cases that are appropriate candidates for automation.
• Create and maintain reusable automation components and automated regression suites.
• Execute automated test suites to support sprint, release, and production validation activities.
• Analyze automation execution results and troubleshoot automation failures to distinguish between application defects, script failures, environmental issues, and test data issues.
• Update automation scripts as Salesforce functionality and business processes evolve.
• Collaborate with developers and QA team members to improve automation coverage and testing efficiency.
• Document automation assets, execution results, and maintenance activities.
• Participate in continuous improvement efforts to expand automation coverage while maintaining a strong manual testing practice.

 

General Responsibilities

• Follow Nevada DMV Software Development Life Cycle (SDLC), Quality Assurance standards, testing methodologies, and change management processes.
• Coordinate testing activities across multiple project teams and releases.
• Maintain traceability between business requirements, test cases, defects, and test results.
• Support production releases and post-deployment validation activities.
• Prepare status reports and communicate testing progress to project leadership.
• Perform other testing-related duties and special project assignments as required.

 

Deliverables

The contractor shall provide, at a minimum:

• Test Plans
• Manual Test Cases and Test Scripts
• Automated Test Scripts developed and maintained using Copado Robotic Testing (CRT)
• Manual and automated test execution results
• Defect Reports with supporting documentation
• Regression Testing Reports
• Test Summary Reports
• Production Validation Results
• Updated testing documentation, traceability artifacts, and automation assets
• Weekly Status Reports including:
  1. Activities completed during the reporting period
  2. Planned activities for the upcoming reporting period
  3. Defects identified and current status
  4. Risks, issues, and mitigation strategies
  5. Automation activities completed and automation maintenance performed

 

Required /Desired Skills:

Experience and Skills Required

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
• Minimum five (5) years of software quality assurance experience supporting enterprise applications.
• Minimum three (3) years of experience performing manual functional testing of enterprise applications.
• Demonstrated experience developing comprehensive test strategies, test plans, test scenarios, test cases, and test scripts based on business and functional requirements.
• Experience performing functional, integration, system, regression, end-to-end, exploratory, and User Acceptance Testing (UAT).
• Experience validating complex business processes across multiple integrated systems.
• Experience identifying, documenting, prioritizing, and tracking software defects through resolution.
• Experience verifying defect fixes and performing regression testing to ensure application stability.
• Experience reviewing business requirements, user stories, and acceptance criteria to ensure adequate test coverage.
• Experience working closely with Business Analysts, Developers, Product Owners, business stakeholders, and vendors to resolve functional issues.
• Experience supporting Agile Scrum software development methodologies.
• Experience using test management and defect tracking tools.
• Strong analytical, troubleshooting, organizational, verbal, and written communication skills.
• Ability to work independently while managing multiple priorities in a fast-paced Agile environment.

 

Automation Testing Experience

• Minimum one (1) year of experience developing, executing, or maintaining automated test scripts.
• Experience with Copado Robotic Testing (CRT) is preferred. Experience with comparable enterprise automation testing tools will also be considered.
• Experience identifying manual regression tests that are appropriate candidates for automation.
• Experience executing automated regression test suites and analyzing execution results.
• Ability to troubleshoot automation failures and distinguish between application defects, environmental issues, test data issues, and automation script failures.
• Understanding of automation best practices and reusable automation components.

 

Preferred Skills

Experience and Skills Preferred

Preference may be given to candidates with experience in one or more of the following:

• Salesforce application testing.
• Salesforce Public Sector Solutions (PSS).
• Copado Robotic Testing (CRT).
• Copado DevOps.
• Salesforce integrations and API testing.
• Azure DevOps, Jira, or comparable Agile lifecycle management tools.
• SQL for data validation.
• ISTQB Certified Tester Foundation Level (CTFL) or equivalent software testing certification.
• Experience supporting State government or large public-sector technology modernization initiatives.
• Knowledge of Nevada DMV business processes.