Quality Analyst (Outpatient)

Education and Work Experience:

• Associate’s/Technical Degree or equivalent combination of education/related experience: Required
• Bachelor's Degree: Preferred
• Three years' technical experience: Preferred

Licenses/Certifications:

• National certification (ARMA) as a Registered Qualified Medical Assistant or National certification (AAMA) as a Certified Medical Assistant: Preferred

Essential Functions:

• Demonstrates an active concern for all customers (both external and internal) by responding to their needs and expectations in a positive and exemplary manner, thus promoting positive interpersonal relationships. Provides information or appropriate resource for patient questions. Documents accurately in the patient medical record and accurately tracks patient contact.
• Works in collaboration with Clinical Quality Nurse Managers and Quality Departments on the development and implementation of quality improvement projects. Maintains responsibility for obtaining and tracking multiple quality measures related to quality improvement. Maintains focus on participation in opportunities for improving the quality of patient care.
• Ensures that outpatient orders are performed under the direction and supervision of a physician according to current policies, procedures, legal and safety standards. Maintains a working knowledge of HEDIS and other managed care/insurance standards.
• Identifies and seeks solutions for any clinical problem and reports them to affected departments, Quality Manager or Director. Maintains a patient recall system, including continuity of care log for lab tests, referrals and transfers.
• Effectively communicates patient needs with providers and clinic staff.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.