Customer Facing Manager

Sales Operations Manager required to join an established business in what will be a hands-on role, managing a team of 18 Catering Drivers, ensuring daily targets are achieved, growing the customer base and opportunities. Salary is 40,000, plus bonus. Working hours are Monday - Friday, 7.00am - 3.30pm.

Duties:

• Oversee a team of 18 Catering Drivers, Sales Assistants
• Brief staff for the day ahead and at the end of each day
• Out on the deliveries with the team learning the areas and core customer base
• Build and monitor sales through face to face interaction
• Ensure staff follow safety rules and company procedures
• Organise team holiday rota
• Manage and monitor absence, arranging appropriate coverage using internal covers or personal intervention
• Manage complaints
• Assist with recruitment for the team

Benefits:

• 40,000 per annum
• Healthy and achievable bonus

Experience required:

• Previous face to face experience, ideally in a sales target driven capacity
• Confident communication skills, excellent customer service experience
• Team management experience is essential
• Catering, hospitality experience is desirable
• A motivated, and positive individual, with get up and go!
• Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
• PC literate with Microsoft Excel, Word and Outlook skills

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.