Head of Customer Logistics & Order Management Automotive (m/f/diverse) - REF2030X

Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 76,000 people in 54 countries and markets. 

ContiTech is one of the world’s leading material experts for industry applications. The Continental group sector offers its customers reliable, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 20,000 employees (Status as of March 2026) at more than 60 sites globally, and sales of some 6.0 billion euros (2025), the global industrial partner is active with core branches in Asia, Europe and North and South America.

Shape the future of Customer Logistics and Order Management in a global Automotive environment. As Head of Customer Logistics & Order Management Automotive (m/f/diverse), you will be responsible for leading and further developing a globally aligned Customer Logistics and Order Management organization, ensuring seamless order fulfillment, reliable customer delivery performance and stakeholder alignment across the Automotive segment.

Your responsibilities:

• Lead the transformation from plant-based local teams to a globally aligned Customer Logistics and Order Management organization, establishing harmonized processes and ways of working
• Take overall responsibility for the global Customer Logistics and Order Management function across the Automotive segment
• Lead and continuously develop customer logistics operations, ensuring reliable customer supply, delivery performance and operational excellence across the BA SSL Automotive segment
• Drive continuous performance improvements to meet and exceed customer expectations regarding order processing, communication, and service quality
• Ensure seamless end-to-end processing of customer orders from order receipt to successful fulfillment
• Ensure timely and accurate order confirmations as well as on-time and in-full deliveries
• Oversee the maintenance and management of order data and SAP/EDI processes
• Act as the key interface between customers, manufacturing locations and internal supply chain functions to ensure reliable customer supply and delivery performance
• Collaborate closely with Sales, Supply Chain, Logistics, Manufacturing locations and external partners to ensure seamless order fulfillment
• Ensure compliance with legal, contractual, and internal requirements and standards.
• Drive effective communication and escalation management between the global GBS COM team and local organizations

• Academic degree in Economics, Business Administration, Supply Chain Management, or a comparable field
• Several years of leadership experience at business area or segment level, or in a comparable leadership role
• Several years of solid experience in Customer Service, Customer Order Management, Customer Logistics, Service Center Management, or a comparable function
• Strong customer orientation and excellent communication and stakeholder management skills
• Solid experience in order management, demand fulfillment processes, and system-supported operations (e.g. SAP)
• Excellent knowledge of supply chain management tools, methods, and best practices
• Strong analytical skills and a data-driven mindset
• Solid experience leading or contributing to international and cross-functional projects
• Experience in global data analytics, reporting, and performance management
• Fluent English language skills; additional languages are an advantage

Applications from severely handicapped people are welcome. 

The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:

• Training opportunities
• Mobile and flexible working models
• Sabbaticals

and much more...

Sounds interesting for you? Click here to find out more.

Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.