Distribution Technician

Description:

Job Title Distribution Technician l

Job Responsibilities

• Follow approved work instructions and training requirements for C6 MCOT Monitor software upgrades.
• Prepare monitors for software update activities by confirming the device is powered, connected to the appropriate Wi-Fi network, and has sufficient battery level.
• Access ConfigApp and supported device settings as instructed to initiate or support the software update process.
• Assist with automatic update checks, service mode entry, configuration updates, video checks, monitor data purging, and MonitorApp launch steps as defined in the process.
• Perform model-specific update steps for supported devices, including Samsung Galaxy A10e, Samsung Galaxy A13, or similar supported monitors.
• Respond appropriately to update prompts, permission screens, retry messages, and required settings changes during the update process.
• Verify that the monitor returns to normal operation after completion of the software update or service process.
• Escalate any device, network, software, passcode, settings, or update issues to the Manager/Supervisor or designated Distribution personnel.
• Maintain device handling discipline to prevent damage, data concerns, or process deviations.
• Support record retention requirements by following local documentation practices and applicable record control procedures.

Requirements

• Minimum required Education: High School Diploma, Vocational Education.
• Minimum required Experience: No prior experience required
• Minimum required Certification: N/A

Location: Phoenix Arizona