IT Lab Technician

Who We Are:

Catalyx is a machine vision and automation company that integrates technology and people to help global manufacturers and logistics companies achieve next-generation levels of quality and throughput. For over thirty years, the minds behind Catalyx have been at work maximizing operational processes across highly regulated industries by inventing new technology applications and supporting companies with technical experts. With 9 global offices, over 550 team members, and 3,000 projects under our belt (and counting), we have the capabilities and reach to solve unique process problems at scale – and the vision to keep doing what’s never been done before. For more information visit .

The Role:

Catalyx is a trusted partner in delivering world-class lifecycle services to regulated and high-risk end markets. With a relentless commitment to innovation and excellence, we partner with life science and other highly regulated organisations, to empower them to enhance efficiency, and drive success.  As part of this commitment, we are continuously developing our on-site teams to support the advancement of customer operations.

Catalyx is seeking an L2 Lab Technician with a strong IT background to provide technical support for laboratory systems, equipment, software, and users. This role will focus on keeping laboratory technology reliable and operational, with an emphasis on troubleshooting and hands-on support in the lab rather than manufacturing environments. 

Responsibilities

·       Provide L2 technical support for laboratory IT systems, equipment, and applications.

·       Troubleshoot hardware, software, connectivity, and system issues within the lab.

·       Support laboratory instruments and their connections to computers, networks, and other systems.

·       Install, configure, maintain, and troubleshoot lab-related technology.

·       Work directly with laboratory users to diagnose and resolve technical issues.

·       Assist with user accounts, system access, software, and endpoint support as needed.

·       Document incidents, troubleshooting steps, configurations, and resolutions.

·       Collaborate with laboratory, IT, engineering, and other technical teams.

Requirements

·       2+ years of IT support or technical support experience.

·       Strong hands-on experience with IT systems, hardware, software, and troubleshooting.

·       Experience supporting technology within a laboratory, research, or scientific environment preferred.

·       Familiarity with computers, networks, connectivity, and laboratory equipment.

·       Strong diagnostic and problem-solving skills.

·       Ability to work directly with laboratory users and technical teams.

·       Strong communication and documentation skills.

·       Comfortable working in an L2 support capacity and handling issues independent