Performance Analyst | Digital Services | SC Clearance Required

Performance Analyst | Digital Services | SC Clearance Required

6-month contract | Telford - hybrid, 2-3 days onsite

Turn data into decisions that improve digital services.

Synergize Consulting is seeking a Performance Analyst to help teams understand how their services are performing, where improvements are needed and which changes will make the greatest difference.

This is an opportunity to influence both measurement and delivery. You'll develop performance frameworks, shape the use of analytics tools and turn complex findings into clear, actionable stories that inform product and service design.

• Duration: 6 months.

• Location: Telford, with 2 days per week onsite.

• Travel: Occasional short visits to other UK locations may be required.

• Clearance: SC clearance required, or SC eligible

What you'll be doing

• Developing performance measurement frameworks aligned to service and product objectives.

• Reviewing and adapting measures as services evolve.

• Working with project teams to select, procure, implement and validate appropriate analytics tools.

• Analysing qualitative and quantitative data to identify trends, explain performance and recommend improvements.

• Creating compelling, evidence-based data stories that help stakeholders make informed decisions.

• Using insights to support iterative improvements in service effectiveness, efficiency and accuracy.

• Maintaining high standards of data quality and analytical accuracy.

• Collaborating with user researchers and other digital and analytical specialists to build a shared understanding of service performance.

What you'll bring

• Experience developing performance frameworks and meaningful measures for digital services or products.

• Strong analytical skills, with the ability to interpret both qualitative and quantitative evidence.

• Experience using analytics tools to assess performance and identify opportunities for improvement.

• The ability to communicate findings clearly and translate analysis into practical recommendations.

• A collaborative approach and the confidence to challenge assumptions constructively.

• A strong focus on data quality, accuracy and continuous improvement.

Why apply?

Your analysis will help shape what teams do next. Working across project, digital and research disciplines, you'll connect performance evidence with user insight to influence service improvements and give stakeholders a clearer basis for decisions.

Apply with your latest CV, availability and SC clearance status.