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Full timeCustomer Service

Team Lead - Outbound Contact Centre| Thane

CSBThane🇮🇳India

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationThane, India

Job description

Team Management - Should have excellent Leadership skills Coaching and Mentoring :- Team Leader should be and excellent mentor to their team members Goal setting and achievment :- Should be in charge of setting goals for others . Should be a multitasker and should be accurate in tasks he/she handles Should be able to effectively collaborate with internal and external teams/stakeholders . Should have the ability to manage challenging situations and go extra miles. Must be a team player

Team Leaders has to ensure seamless servicing of customers.Agents are made aware of the Scorecard targets & Portfolio Benchmark. Ensure that there is cross sell to the customer on asset products as offered by the Bank. Income to be generated at a customer level.
Ensure that cross sell targets on Third Party Products is met for the Unit. Ensure Staff are trained on product knowledge and requisite certifications. Review Daily Sales Report of the staff and provide guidance on ways to improve on the same. Managing and monitoring performance of all the sales resources . Periodic review of customer base i.e. Contactibility, Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve the product penetration

Experience Range : 5 to 8 Years

Qualifications :
Graduate (Any Specialisation)

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