Customer Engineer

Join a leading independent technology and services provider as a Customer Engineer!

Job Overview:We are seeking a Customer Engineer to provide advanced desktop installation, configuration, troubleshooting, and end-user support services, ensuring high levels of technical performance and customer satisfaction. The role also includes basic Windows server administration and break-fix support, requiring strong hardware and software expertise, relevant vendor certifications, and the ability to resolve complex technical issues in enterprise environments.

Location: Birmingham B37 7YN

Rate: An hourly rate, in-scope IR35, of £14.90 (PAYE) OR £19.34 per hour (via a Hays Approved Umbrella Company).

Contract Length: 21 Sep 2026 - 20 Sep 2027

Work Schedule: Monday - Friday (9:00 - 17:30)

Key Requirements

• Provide intermediate to advanced desktop installation, configuration, support, and troubleshooting services.
• Deliver onsite and remote technical support for end-user computing environments.
• Diagnose and resolve hardware, software, and operating system issues.
• Perform installation, configuration, administration, and basic break-fix support for Windows (Wintel) servers.
• Support and maintain desktops, laptops, peripherals, and related IT infrastructure.
• Leverage strong hardware and software expertise to resolve technical incidents efficiently.
• Ensure compliance with vendor best practices and technical standards.
• Hold relevant vendor certifications and accreditations through approved training programs.
• Deliver high levels of customer service while meeting SLA and operational requirements.

Additional Information:

Interview Process: In Person / Teams/Telephonic

How to Apply:If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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