Associate Manager, Internal Communications

Associate Manager, Internal Communications

Salary: Circa £41,000 - £43,000 per annum depending on experience

Job Type: Permanent, Full-Time, 37.5 hours per week

Location: IB (International Baccalaureate®) Global Centre, Cardiff

Hybrid working opportunity, office presence required two days per week

About the IB

The International Baccalaureate provides world-class educational services to over 6,000 schools across more than 160 countries. Additionally, we are increasingly working with Education Systems, supporting them in achieving their education reform goals. A career with the IB is not just a job; it’s an opportunity to work with an innovative world leader in education services where we empower our employees to thrive and make a difference.

About the Role

The Internal Communications team, part of the Strategy and People Office, helps colleagues across the IB understand our strategy, feel connected to our mission and stay informed about the changes that affect them. The Associate Manager, Internal Communications keeps the IB’s core internal channels running smoothly, ensuring our 1,300+ colleagues receive timely, relevant and engaging information. The role blends editorial workflow and channel management with creative content development, including newsletters, intranet content, stories, podcasts, audio and video. It offers real scope to test digital and AI-enabled tools and shape how the IB tells its story to colleagues.

Key Responsibilities

• Manage the day-to-day running and upkeep of the intranet, ensuring content is accurate, accessible, current and easy to navigate.
• Support implementation of the new intranet through content migration, page set-up, testing, training and day-to-day governance.
• Manage the internal communications editorial workflow and calendar from request intake through approval and publication.
• Own the weekly IB Insider newsletter, including planning, commissioning, writing, editing, publishing and performance reporting.
• Manage regional People newsletters in partnership with global and regional People colleagues, supporting connection, culture and belonging.
• Write and edit clear, engaging and people-centred articles that bring the IB’s strategy, initiatives and colleague stories to life.
• Manage the internal communications inbox, advising stakeholders on the most effective channel, timing and approach.
• Support global town halls and online events, including scheduling, logistics, speaker coordination, run sheets and follow-up communications.
• Use engagement data and feedback to improve newsletters, channels and editorial processes.
• Experiment with podcast, audio, video and AI-enabled tools to develop fresh and engaging internal content.

About You

• Bachelor’s degree or equivalent experience in communications, journalism, marketing or a related field.
• Typically 5+ years’ experience in internal or corporate communications, ideally within a global or matrix organization.
• Proven experience managing newsletters, intranet content or other internal communication channels.
• Excellent written and verbal English, with strong writing, editing and quality-assurance skills and a warm, people-centred style.
• Strong working knowledge of SharePoint, Microsoft Teams and email newsletter tools.
• Strong planning, organization and workflow-management skills, with the ability to balance competing deadlines and priorities.
• Confident stakeholder-management skills, including the ability to provide clear advice and manage expectations constructively.
• Experience partnering with HR, People or Learning and Development teams on employee communications.
• Curiosity, creativity and willingness to test new formats, digital tools and AI-enabled content approaches.
• Excellent attention to detail, cross-cultural awareness and a continuous-improvement mindset.

In addition to your salary, we offer an attractive range of benefits including:

• 10% employer pension contribution from first day of employment (minimum contribution required from yourself is 3%)
• 25 days annual leave, plus public holidays
• 10 days work from anywhere leave (per calendar year)
• Enhanced family friendly benefits
• Life assurance 4x annual salary
• Paid volunteering leave (one day per calendar year)
• Flexible benefits allowance at 1.5% of your annual salary
• Excellent continuous professional development
• Health and wellness schemes
• Disability Confident Employer
• Cycle to Work scheme
• Discounts on a range of products, including days out and gym memberships
• Cash back opportunities available from a wide range of retailers
• Employee Assistance Programme
• Free onsite parking

Applications will be accepted until 11:55pm BST, 23 November 2026.

Opportunity & Belonging

We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer, and we welcome applications from all qualified applicants. As a global employer, we adhere to all relevant employment legislation in the countries in which we operate, and we’re happy to provide any reasonable support or adjustments as needed to ensure applicants can fully participate in our recruitment process.