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Incident Response Lead - 24/7 NOC, Customer Recovery

Ericsson GmbHSydney, Sydney🇦🇺AustraliaPosted 17 Aug 2026

Why This Role Stands Out

This dynamic role at Ericsson offers significant career growth as you lead critical incident response, ensuring seamless customer service restoration and developing invaluable crisis management skills. You'll thrive here if you possess strong leadership abilities and a passion for high-stakes problem-solving within a supportive, collaborative team environment. This hybrid opportunity encourages you to apply and make a tangible impact on global telecommunications.

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, Sydney, Australia

Job Description

Ericsson in Sydney, Australia is seeking an experienced Incident Manager to join our Service Line Operations. This NOC-based role handles high-severity incidents across customer networks, guiding recovery and restoring services within agreed SLAs.

You will lead emergency management, coordinate across technical and management bridges, and engage support teams with clear communication and decisive action in a 24x7 shift.

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