Incident Response Lead - 24/7 NOC, Customer Recovery

Ericsson in Sydney, Australia is seeking an experienced Incident Manager to join our Service Line Operations. This NOC-based role handles high-severity incidents across customer networks, guiding recovery and restoring services within agreed SLAs.

You will lead emergency management, coordinate across technical and management bridges, and engage support teams with clear communication and decisive action in a 24x7 shift.