Project Delivery Officer

Who We Are:

Since Essential Tech first began in 2007, our mission has always been to make our customers' lives easier with I.T. solutions tailored to their specific needs.

We are customer-focused and hope you will be too. Our goal is to be their partner when it comes to I.T. to ensure that they always have the support needed to succeed.

We are experts in the solutions we put forward and offer you the training to excel in these solutions to work efficiently as possible to deliver to your customers as quickly as possible

After all, empowering Australian businesses to perform at their best, with the right I.T. solutions for their needs behind them, is what Essential Tech is all about.

Our Culture:

Respect - When we connect with fellow teams or clients, we have an honest and transparent perspective. We endeavour to understand and respect each person's unique perspective. We have a passion for building mutual trust and loyalty with our clients and each other. We are direct in our dealings while staying respectful to everyone that may be impacted.

Supportive - We are thoughtful of each individual's capacity. We work together as a unit exemplifying the spirit of teamwork and maintaining a positive environment in any given situation.

We are an approachable team, willing to extend a helping hand to our clients. We collaborate with them to help achieve and support their business goals.

Friendly - The freedom to express your thoughts and values in this workplace allows us to create a fun, relaxed and calm environment for all to enjoy. Be friendly to not only clients but your colleagues.

Engaged - Our customers rely on us, and we must be flexible with their time. Being flexible while being direct it keeps us ambitious. Friendly competition creates confidence and keeps us engaged.

Proactive - We are actively thinking ahead rather than getting caught up in the little details. We look to solve with solutions that are both smart and simple. We are professional. We stay organised. We look to find opportunities to educate others so they may also be proactive.

What we need

1. A minimum of five years of experience delivering IT Projects for Managed IT, Phones, Internet, Azure and M365
2. Experience with implementing and managing Microsoft products including Windows Server (up to 2019), Windows 10, Microsoft 365, Exchange, AD, Endpoint Manager, Microsoft Azure
3. Experience with implementing and managing Hyper-V and other virtualisation technologies.
4. Experience with implementing and managing Network infrastructure including Sophos XG Firewalls, Unifi Switching, Cisco Meraki and other Wireless solutions
5. Experience with implementing and managing backup solutions plus business continuity and disaster recovery (BCDR) solutions.
6. Experience implementing and managing VoIP Phone Systems

Who you are?

We are looking for a warrior, driven to get results, a legend who is damn good at capturing 'trust & attention' to drive success with our clients

• Work well with the team within our core values, as outlined above.
• Ability to take a problem and follow through to successful completion
• Persistent, determined, tenacious and logical in the pursuit of results
• Excels at maintaining relationships both on and off the job
• Team player who will display leadership skills and stand up aggressively for what they believe in
• Meet Weekly Targets
• Motivation to continually upskill and improve technical knowledge.

Ultimate Outcomes

Reporting to Client Services Manager the role of the Project Delivery Manager is to manage client relationships during project delivery end to end.

• To organise, maintain, and monitor resources for project delivery
• To develop and maintain systems to optimise the process of delivering services to clients.
• To build and maintain documentation to aid the Helpdesk in delivering quality service to the client
• To maintain communication with each stakeholder
• To represent the client within Essential Tech - ensure we always deliver quality results that meet or exceed client expectations;
• To participate in Quality Control and provide feedback to Management.
• The role demands strong product instincts, excellent communication skills, technical fluency, and customer empathy.
• Participate as an effective team member, and is committed to, and fully participates in, the success of the Company.
• To always represent Essential Tech in a professional manner

What We Give You!

1. Great Salary and Incentives
2. Professional Development and Growth Opportunities
3. Commitment to work/life balance, with the flexibility to work the way you want.
4. Fun team environment