ServiceNow Technical Architect

ServiceNow Technical Architect

Location: Canberra, ACT - Hybrid
Contract: 12 months plus two 12-month extension options
Start date: 31 August 2026
Hours: Up to 40 hours per week
Security requirement: Must be able to obtain a Baseline security clearance

We are seeking an experienced ServiceNow Technical Architect to support the ongoing administration, development and strategic direction of a major Australian Government ServiceNow platform. Working alongside internal teams, external vendors and key stakeholders, you will provide architectural guidance while taking a hands-on role in platform administration, configuration, troubleshooting and continuous improvement.

Key responsibilities

• Provide strategic advice on ServiceNow architecture and platform direction
• Lead the administration and ongoing development of the platform
• Troubleshoot and resolve platform incidents and technical issues
• Deliver minor enhancements and configuration changes
• Review technical designs and help prevent technical debt
• Advise on licensing, patching and platform upgrade strategies
• Support platform security, hardening and development best practices
• Manage platform onboarding and access for external vendors
• Monitor vendor development quality and compliance
• Produce technical, design and security documentation
• Collaborate with product owners, business analysts, developers, architects and testers
• Mentor and upskill internal team members
• Communicate technical matters clearly to executives and non-technical stakeholders

Essential requirements

• At least five years' experience administering ServiceNow platforms
• Experience or strong knowledge of the ServiceNow Protected Platform
• Strong knowledge of ServiceNow concepts and tools, including:
  • Knowledge Management
  • Flow Designer
  • Service Bridge
  • Scripting
  • Notifications
• Strong understanding of IT Service Management principles
• Demonstrated troubleshooting and incident-resolution experience
• Ability to provide informed technical advice for executive decision-making and strategic planning
• Strong stakeholder engagement and communication skills
• Ability to work effectively with internal teams and external vendors

Highly desirable

• ServiceNow experience within an Australian Government environment
• Experience with Strategic Portfolio Management
• Experience with HR Service Delivery
• Experience with Workplace Health and Safety modules
• Strong knowledge of ICT development and security best practices
• Experience working in fast-paced Agile environments
• Experience working with geographically dispersed teams
• Awareness of accessibility requirements and current WCAG standards

The role is based in Canberra and supports flexible hybrid working arrangements. Candidates based outside the ACT may be considered for remote arrangements on a case-by-case basis, subject to operational requirements.