Technical Support/SCCM Engineer

Job#: 3045536

Job Description:

Everforth Apex Systems is seeking a Technical Support/SCCM Engineer to support a local client in Richmond, Virginia.

Job Description

This position supports engineering, deploying, securing, and administering Windows 11 endpoints across an 8,000+ device environment using SCCM, automation, and modern endpoint management frameworks. The role collaborates closely with senior engineering staff to deliver secure, reliable, and efficient workstation services statewide.

Responsibilities

• Contribute to the deployment, maintenance, and troubleshooting of IT devices across an enterprise network, supporting IT modernization efforts
• Create and update enterprise desktop images, including non-standard workstation images for standalone systems
• Perform frequent security updates and deliveries of enterprise desktop images
• Diagnose and recommend solutions for security or functionality issues in desktop images
• Maintain and secure all enterprise endpoints, ensuring compliance with security standards and functionality requirements
• Identify, log, and track user-reported issues, such as software conflicts and hardware device malfunctions, through the IT incident ticketing system
• Resolve Tier III technical support tickets escalated to the Desktop Engineering team, escalating further if required
• Assist technical staff with software installation, peripheral setup, and basic troubleshooting
• Analyze deployment failures, identify problematic trends, and recommend corrective actions to enhance operational efficiency
• Ensure timely restoration, maintenance, and replacement of IT equipment, including laptops, tablets, and workstations
• Recommend and implement technologies, processes, and knowledge management tools to enhance desktop engineering effectiveness
• Maintain and update documentation on desktop system/network configurations, software inventory, and automation trends

Minimum qualifications

• 2+ years of proven work experience in a similar role.
• Bachelor's degree in computer science or information technology.
• Microsoft Certified Solutions Expert (MCSE) or equivalent certification.
• 5+ years of proven work experience in a similar role may be considered in lieu of degree or certification.
• Proven experience in complex troubleshooting with an emphasis on Microsoft Operating and Windows software applications, as well as an advanced knowledge of the Windows registry.
• Knowledge of Active Directory, GPO, Entra ID join models, and identity-based management.
• Proven working knowledge of scripting including batch, PowerShell, and Visual Basic. An aptitude for streamlining processes through scripting and light programming to increase productivity and minimize errors.
• Strong analytical, troubleshooting, communication, and documentation skills.

Preferred qualifications

3-5+ years of professional experience in Windows endpoint engineering and administration.

Experience administering BitLocker, MBAM, and related encryption recovery processes.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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