Technical Writer / Knowledge Base (KB) Content Specialist

Note: In-person Interview Mandatory for this position

Required Skills:

5+ years with demonstrated experience leading documentation or knowledge management initiatives, or equivalent experience.
· Demonstrated ability to translate complex technical concepts into clear, plain-language documentation for non-technical audiences. Experi
· Expertise writing for both technical and non-technical audiences.
· Hands-on experience with IT or security procedures, access controls, or         incident response documentation, or comparable content in a regul
· Background in information architecture, content strategy, or UX writing is a plus, as is experience in mortgage banking, financial servic
Knowledge, Skill, and Ability Requirements
· A working familiarity with the day-to-day world of information technology and technical writing as a discipline. The right candidate will
· Excellent judgment about when documentation is clear enough, including the confidence to push back when SME input creates unnecessary com
· Experience establishing or improving content standards, templates, or style guides.
· Microsoft 365 proficiency (Word, Excel, SharePoint, Teams).
· Experience working with AI writing tools, including a practical understanding of prompt engineering when AI-generated output is appropriate