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Customer Success Manager (m/f/d) - Sports Tech & Wearables

KINEXONChicago🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationChicago, United States
OnboardingAccount ManagementCRMCustomer SuccessIoTSalesforceInstagram

Job description

KINEXON is a global leader in sports technology, providing cutting-edge solutions that optimize performance, enhance training, and improve overall team success. Our innovative products empower professional and semi-professional teams, leagues, and organizations by delivering real-time data insights to enhance decision-making and maximize potential.

MISSION OF THIS ROLE

We're looking for a Customer Success Manager to join our US Customer Success team based in Chicago and help professional and collegiate sports organizations get the most out of our GPS, LPS, and IMU wearable technology.

You’ll work hand in hand with our Customer Success Managers, managing client relationships end to end, from onboarding and training through renewals. Working with professional and semi-professional teams across the NBA, NFL, NHL, NCAA, and other leagues, you’ll build strong relationships, provide hands-on guidance, and help customers get the most value from our solutions.
This position requires regular on-site presence at our Chicago office and is intended for candidates who are based in the Chicago area or willing to relocate to Chicago.

YOUR TASKS

  • Support onboarding and training for new clients, helping performance staff, athletic trainers, and front office personnel get up and running on our wearable platform
  • Serve as a day-to-day point of contact for an assigned group of accounts, fielding questions and routing technical issues to the right internal team
  • Help monitor account health and usage data, flagging early signs of risk or opportunity to your team lead
  • Maintain accurate client records, notes, and activity in Salesforce CRM
  • Assist with building reports and presentations that translate athlete performance and usage data into insights clients can act on
  • Join client calls and, as you grow in the role, start leading smaller check-ins and renewal conversations yourself
  • Work cross-functionally with Sales, Product, and Customer Support to make sure client feedback gets heard internally
  • Learn the fundamentals of GPS/LPS/IMU hardware and software so you can speak confidently to how the technology supports athlete performance and safety

YOUR QUALIFICATIONS

  • Bachelor's degree in sports management, kinesiology, business, or a related field preferred. Relevant practical experience, including internships, collegiate athletics, coaching, or other customer-facing experience, will also be considered
  • Experience in customer success, account management, or sports performance / technology is a plus. You don't need to bring years of professional experience. We're interested in your potential, motivation, and ability to learn and grow into the role
  • You are based in the Chicago area or willing to relocate and can work regularly from our Chicago office
  • Ability to travel as needed for on-site visits and customer meetings
  • Comfortable working with data and spreadsheets; CRM experience (Salesforce or similar) is a plus but not required
  • Genuine interest in sports, athlete performance, or sport technology
  • Strong written and verbal communication skills, and comfort presenting to others
  • Organized, detail-oriented, and able to juggle multiple client relationships at once
  • A team-first mindset and willingness to learn, ask questions, and take feedback

YOU CAN LOOK FORWARD TO THIS WITH US

At KINEXON, you will meet people with a similar mindset who are passionate about innovative technologies and love to master new challenges in a team, as well as create great products. 
Become part of our team and enjoy the following benefits: 

  • #Freetime 30 days (DE) / 20 days (US) paid vacation to refuel your energy (for full-time employees)
  • #WeCare – take your time off for the family (parental leave etc.)
  • #WorkingHours – Early bird or night owl - you can choose your flexible work hours.
  • #FlexibleLocation – we work with a hybrid and remote model.
  • #OneTeam - We enjoy spending time together at regular team and company events.
  • #OnTop -  further benefits selected by you annually out of a range of benefits that we offer (mobility, sports, vacation budget, training budget and more)


If you want to find out more about our benefits, you can look here and with a visit to Instagram wearekinexon you can get a look behind the scenes.

ABOUT US

KINEXON is a leader in Physical AI for Manufacturing & Sports, turning real-time location and motion data into actionable intelligence and automation. Our AI and IoT-driven platform supports a wide range of applications, from automated logistics and safety solutions in factories to live player tracking and performance analytics in sports. In sports, 80% of NBA teams rely on KINEXON technology, alongside FIFA and top European football teams and leagues. In manufacturing and logistics, we partner with blue chip companies including BMW, Siemens, Airbus, Continental, and MTU to drive measurable efficiency gains. Founded as a TU Munich spin-off, we are a team of ~250 people headquartered in Munich with a US office in Chicago - and we're hiring ambitious talent ready to shape the future of physical AI.

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