IT Operations Manager

Job Title: IT Operations Manager

Employment Type: Full-Time Permanent
Location: Hybrid, 2-3 days per week in Portsmouth, NH office
Interview Process: 2 rounds
Compensation: $115k-130k + Benefits

Description: We are seeking a hands-on IT Operations Manager to oversee the day-to-day performance, security, and reliability of an organization's technology infrastructure. This individual will manage Managed Service Provider (MSP) relationships, ensure high-quality IT service delivery, and take ownership of employee technology lifecycle management, endpoint security, systems administration, and vendor performance.

The ideal candidate combines strong technical expertise with vendor management experience and is comfortable balancing daily operational responsibilities with longer-term IT strategy and process improvements.

Required Skills:

• Hands-on IT operations and infrastructure management experience
• MSP/vendor management, SLA oversight, and service delivery
• Microsoft 365, Active Directory/Entra ID, and identity/access management
• Endpoint management (Intune/Jamf), patching, and EDR security tools
• Security incident response, troubleshooting, and remediation
• IT incident management, root cause analysis, and escalation coordination
• Employee onboarding/offboarding, hardware provisioning, and asset management
• IT documentation, policies, and process improvement