Senior Business Systems Support Officer - New Shire Hall - Alconbury, United Kingdom

Senior Business Systems Support Officer - New Shire Hall - Alconbury, United Kingdom

Our Benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage

• A comprehensive wellbeing package to cover all aspects of wellbeing , both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities , apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

About the role

Do you enjoy solving problems, learning how systems work and turning business needs into practical improvements?

Join our Childrens and Education IT Business Systems Team. Were offering two Senior Business Systems Support Officer posts, each available on a six-month fixed-term contract or secondment. These opportunities offer the chance to develop your skills and contribute to improvements in the systems that support childrens and education services.

Youll combine technical skills with an understanding of business processes to help keep our case management systems working effectively and adapt them as services change. This is an opportunity to develop your expertise in system configuration, testing and support, while contributing to changes through the Families First Programme.

Interested in finding out more?

For an informal conversation about the role, please contact Rachel Bolt at

Interviews will take place virtually via MS Teams on Monday 16 November or the afternoon of Tuesday 17 November 2026.

About you

Youll bring experience of working with case management systems that hold sensitive information, together with a careful, methodical approach to your work.

You may already have experience of Liquidlogic applications. Alternatively, youll be able to demonstrate transferable technical skills in configuring IT systems to meet business requirements and follow best practice. A willingness to learn and apply your knowledge to unfamiliar systems and processes will help you make the most of this opportunity.

You enjoy getting to the root of a problem, pay attention to detail and can organise your workload when several tasks need your attention. Youll also bring a strong customer service approach demonstrating the Councils Care Values, communicating clearly with colleagues and suppliers and explaining technical issues in an understandable way.

In return, the role offers the chance to broaden your technical knowledge, build experience across our case management systems and contribute to improvements that make daily processes more efficient for the colleagues who use them.

For the full requirements of the role, please read the Job Description and Person Specification .

About us Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities. our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.