Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to support a non-profit organization in Fayetteville, Arkansas through a Contract assignment. This role focuses on preparing, organizing, and maintaining computers and related technology so employees have reliable equipment ready for daily use. The position is ideal for someone who enjoys hands-on technical work, keeps accurate records, and takes pride in maintaining a well-managed device inventory.

Responsibilities

Manage the day-to-day organization of laptops, monitors, mobile devices, servers, and peripheral equipment stored in the IT inventory area. Inspect returned technology assets, clean and reset devices, and determine whether equipment should be redeployed or removed from service. Prepare new and replacement laptops by applying updates, installing standard applications, configuring security settings, and verifying that devices are ready for staff use. Support the IT team with the physical setup of server hardware and other related equipment when needed.

Maintain accurate asset records by documenting user assignments, device details, current status, location, and final disposition in the inventory system. Apply labels and tracking information to equipment and reconcile physical stock with recorded inventory to resolve discrepancies. Package and ship technology equipment to remote employees and process incoming returned devices in an organized manner. Report damaged, missing, or obsolete hardware to the IT Manager and help preserve a secure, orderly storage and staging workspace.

Requirements

Prior experience in computer hardware support, desktop assistance, device repair, or a similar technical environment is preferred. Working knowledge of Windows 10, Microsoft Windows systems, laptops, monitors, docking stations, and common peripherals. Ability to perform device resets, install software, apply system updates, and complete basic troubleshooting tasks independently. Familiarity with service desk ticket workflows and basic exposure to Active Directory in a support setting. Strong attention to detail with the ability to keep inventory data accurate and documentation complete.

Ability to follow established technical procedures while handling organizational equipment and information with discretion. Physical ability to lift and move computers, monitors, and boxed equipment weighing up to approximately 40 pounds.

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