Night Auditor

Job Title: Night Auditor – Condo Hotel Operations
Department: Front Office

Location: Gale Miami Hotels & Residences

FLSA Status: Non-Exempt

SUMMARY:

The Night Auditor is responsible for completing the overnight front office and accounting audit functions for the condo-hotel operation. This role ensures that daily room revenue, taxes, fees, payments, adjustments, and guest ledger activity are accurately reviewed, balanced, and reported. The Night Auditor also supports overnight guest service, front desk operations, and coordination with security, housekeeping, engineering, and management as needed.

RESPONSIBILITIES:

Night Audit & Financial Review

• Perform the daily night audit process in the property management system.
• Review and balance daily room revenue, taxes, resort fees, parking, package charges, and other hotel-related income.
• Verify that all room rates, market codes, payment methods, and postings are accurate.
• Review guest folios for billing accuracy, tax exemptions, adjustments, credits, and complimentary charges.
• Balance cash, credit card, and direct bill activity against system reports.
• Identify and report discrepancies, missing approvals, or unusual transactions to management.
• Prepare and distribute daily revenue, occupancy, and night audit reports.
• Ensure accurate posting of condo-hotel related charges, fees, and owner/guest transactions when applicable.

Condo-Hotel Operations Support

• Understand the unique nature of condo-hotel operations, including unit ownership, rental program participation, owner stays, guest stays, and hotel-managed units.
• Ensure owner, guest, and rental program activity is properly coded and documented.
• Review room moves, complimentary rooms, house-use rooms, and out-of-order rooms for proper approval and tracking.
• Communicate any unit, maintenance, or guest-related issues that may impact owner reporting or hotel operations.

Front Desk & Guest Service

• Provide professional overnight guest service, including check-ins, check-outs, guest requests, and issue resolution.
• Respond to guest inquiries, complaints, and emergencies in a calm and professional manner.
• Coordinate with security, housekeeping, engineering, and management for overnight operational needs.
• Ensure guest privacy, confidentiality, and proper handling of sensitive information.
• Maintain a professional front desk appearance and ensure proper shift handoff to the morning team.

Controls & Compliance

• Follow hotel cash handling, credit card, refund, adjustment, and tax exemption procedures.
• Ensure all adjustments, rebates, voids, and paid-outs have proper documentation and approval.
• Maintain accurate audit files and daily backup documentation.
• Report any policy violations, suspicious activity, or system issues to management.
• Support internal controls related to revenue reporting, guest ledger accuracy, and front desk accountability.

QUALIFICATIONS:

• Previous night audit, front desk, income audit, or hotel accounting experience preferred.
• Condo-hotel or residential hospitality experience is a plus.
• Experience with hotel property management systems such as OPERA Cloud preferred.
• Strong attention to detail and ability to reconcile financial activity accurately.
• Good communication and guest service skills.
• Ability to work independently overnight with minimal supervision.
• Basic accounting, cash handling, and revenue audit knowledge preferred.
• Bilingual English/Spanish preferred.
• Must be dependable, professional, and able to maintain confidentiality.

PREFERRED SKILLS:

• Strong numerical and reconciliation skills.
• Excellent attention to detail.
• Guest service focused.
• Ability to handle overnight issues calmly and professionally.
• Organized and deadline-driven.
• Knowledge of hotel revenue, taxes, payments, and folio billing.
• Ability to identify errors and escalate issues appropriately.

PHYSICAL DEMANDS: 

·         The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

·         While performing the duties of this job, the employee is regularly required to sit for prolonged periods and talk or listen. 

·         The employee frequently is required to use their hands to finger, handle, or feel.  The employee is occasionally required to reach with hands and arms. 

·         Specific vision abilities required by this job include close vision and color vision.

·         Able to lift up to 15 pounds at time.

WORK ENVIRONMENT: 

·         The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  This job is performed in an office environment with a moderate noise level.

·         We are an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees.

·         The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.

·         The candidate for this position is an at-will employee and subject to termination with or without cause or notice.