Service Manager - DevOps And Automation

Description
This is a hands-on Service Manager role responsible for leading day-to-day operations of a DevOps and Automation team while contributing to our client organization's cloud and automation strategy over the next 1-3 years. The role starts as a contract (remote possible) and converts to a full-time hybrid position (preferred locations include Mechanicsburg, PA or Merrill WI, Milwaukee WI or Madison WI).
Service Manager - Automation and DevOps
Location: Mechanicsburg, PA or Merrill WI, Milwaukee WI or Madison WI
CTH - the direct reports will not actually report to this person until they are converted to FTE
Conversion salary - Sweet spot is $150,000/yr
What Success Looks Like
Smooth day-to-day DevOps operations
Improved ticket throughput and SLA adherence
Increased automation adoption
Team & Structure
Works closely with:

DevOps team (7 total, including offshore contractor)

Automation team (2 contractors)
Will eventually manage teams directly after conversion to full-time
Key Responsibilities
Team Leadership & Operations
Manage daily operations of a DevOps team (6-7 engineers, including offshore and contractors)
Lead and mentor a team of DevOps engineers and automation team members
Ensure work is aligned to SLAs and KPIs
Act as a hands-on leader, able to step in and resolve issues or take tickets as needed
Serve as a backup for on-call support
Service & Ticket Management
Oversee ServiceNow queues and backlog
Ensure tickets are prioritized, assigned, and resolved efficiently
Maintain visibility into operational health and service delivery
Automation & Continuous Improvement
Drive increased automation maturity (currently ~10% automated)
Identify and implement automation opportunities (e.g., queue management, DR, patching)
Partner with stakeholders to gather requirements and deliver process improvements
Contribute input on automation tools and technologies (e.g., Selenium)
Technical Oversight
Support and manage Java-based applications and Apache servers
Work across a mixed environment including:

- Azure DevOps, Git (CI/CD pipelines)

- AWS & Azure cloud platforms

- ServiceNow, Control-M, Pega, Guidewire
Oversee job scheduling and reporting processes (via Control-M)
Support transition from on-prem to SaaS (Control-M migration planned for 2027)
Strategy & Transformation
Contribute to 1-, 2-, and 3-year technology roadmap
Support ongoing cloud migration strategy (increasing focus on AWS)
Help guide modernization efforts including:

-SaaS adoption Automation expansion

-System transitions (e.g., Guidewire for claims/billing)
Additional Skills & Qualifications
Ideal Candidate Profile/Must-Have Skills
Strong people management and leadership experience
Hands-on experience in:

- DevOps environments

- Java applications & Apache servers

- ServiceNow ticketing systems
Experience managing production support / operations teams
Ability to balance technical execution with leadership responsibilities
Nice-to-Have
Experience with Control-M
prior experience in insurance or property & casualty industry
Exposure to cloud migration and SaaS transformations
Familiarity with automation frameworks (e.g., Selenium)
Please note that this role is a W2 role, it is NOT open to sponsorship, and is NOT open to C2C/partnership with a subvendor.
Job Type & Location
This is a Contract to Hire position based out of Merrill, WI.
Pay and Benefits
The pay range for this position is $60.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Merrill,WI.
Application Deadline
This position is anticipated to close on Jul 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.