EOI - Customer Success / Implementations Manager

About Us

CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high performing team of self starters building the next generation of mining software, and we are expanding internationally.

The Role

We are opening expressions of interest for a detail-oriented Customer Success Manager. This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.

Key responsibilities

• Lead end to end presales and implementation projects from kick off to go live
• Develop and execute detailed project plans tailored to each customer's needs
• Configure the CorePlan platform to meet specific customer requirements
• Conduct thorough data migration and validation processes
• Design and deliver customised training programs for various user roles
• Manage project timelines, milestones, and resources to ensure on time, successful deployments
• Collaborate virtually with our global team to address customer specific needs
• Create and maintain project best practices and playbooks
• Provide post implementation support to ensure smooth adoption and resolve any issues
• Conduct regular check ins and health checks with assigned accounts
• Work autonomously while maintaining strong communication with the team

You will thrive in this role if you have:

• Minimum 3 years' experience in Customer Success, project management or consulting, ideally in SaaS
• Bachelor's degree in Business, Computer Science, Engineering or similar (preferred)
• Proven track record of successfully implementing complex software solutions
• Strong project management skills with ability to manage multiple implementations simultaneously
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
• Technical aptitude with the ability to quickly learn and become proficient in new technologies
• Experience working in a global team environment and collaborating across time zones
• Problem solving mindset with a talent for finding creative solutions to customer challenges
• Experience with CRM and project management tools
• Experience in mining industry will be helpful but not necessary

Why our team love working here

• High impact role in a product led, fast growing company expanding internationally.
• Close partnership with customers who deeply care about what we build.
• Supportive, outcome driven team with plenty of autonomy.
• Access to EAP mental health & wellbeing services for you and immediate family members

Ready for your next adventure?

If you are keen to bring your A-game to a tech forward startup, we invite you to submit an expression of interest with your CV and cover letter.

Have questions? Reach out to us at .

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