Help Desk Support

RESPONSIBILITIES

Kforce has a client in San Antonio, TX seeking a Help Desk Support Specialist.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote support tools
• Troubleshoot and resolve hardware, software, printer, mobile device, and network connectivity issues
• Respond to and document incidents, service requests, and troubleshooting activities in the ticketing system
• Escalate complex technical issues to appropriate support teams when necessary
• Set up, configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices
• Create, modify, and disable user accounts and access permissions
• Support Microsoft 365, email systems, and commonly used business applications
• Assist with onboarding and offboarding activities, including account provisioning and equipment setup
• Follow established service level agreements (SLAs) and ensure timely issue resolution
• Maintain accurate documentation, knowledge base articles, and support procedures
• Provide excellent customer service and communicate technical information in a clear, user-friendly manner

REQUIREMENTS

• High School diploma/GED or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred
• 1+ years of experience in a help desk, service desk, desktop support, or technical support environment
• Experience with ticketing systems such as ServiceNow, Jira Service Management, Remedy, or similar platforms
• Working knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking concepts
• Strong troubleshooting, problem-solving, and analytical skills
• Excellent written and verbal communication skills
• Ability to prioritize workload, manage multiple tasks, and work effectively in a fast-paced environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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