Supervisor Front Services-Full Time (Harrah's Atlantic City)

•    Responsible for the day to day activities of the Front Services area of the Hotel for Harrah’s Atlantic City

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

DIRECTLY SUPERVISES:
Valet
Valet Parking Ticket Issuer
Traffic Controller
Cashier Outlet
Bell Captain Stationary
Bell Person
Doorperson

Starting salary $46,500-$50,000

•    Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
•    Ensures that customer problems/complaints are handled in an effective, courteous manner
•    Responsible for the motivation, continual training and empowerment of employees
•    Ensures that all staff behavior and appearance are in compliance with established policy
•    Coordinates recovery efforts with Security and Risk Management
•    Handles vehicle problems/complaint reports according to established procedure
•    Ensures cleanliness, organization and safe condition of hotel entrance, valet and storage areas
•    Maintains knowledge of hotel, community and special events in order to provide guests with needed information
•    Maintains accurate employee records and files

•    Outstanding customer service, organizational and communication skills; professional appearance
•    Knowledge of casino/hotel industry preferred
•    Excellent team leadership and communication skills

High school diploma or G.E.D. certificate required.  Two years front services experience.  Must possess a valid New Jersey driver's license.

NJ CER LICENSE REQUIRED