ICT Apprentice

IT Support & Network Infrastructure Apprentice

Salary: Competitive Apprenticeship Wage
Job Type: Full-Time Apprenticeship

Looking for an apprenticeship that offers more than just desk-based IT support?

This is an exciting opportunity to join a growing IT services provider and develop skills across IT support, networking, infrastructure, cabling, wireless technologies, and customer-facing technical services.

You'll work alongside experienced engineers on real client projects while developing the knowledge and practical experience needed for a long-term career in IT.

If you're practical, enjoy working with technology, and like solving problems, this apprenticeship offers a clear progression route into roles such as IT Engineer, Network Engineer, Infrastructure Engineer, or Field Service Technician.

Your Career Journey

Stage 1: IT Support & Infrastructure Apprentice

You'll gain hands-on experience supporting a wide range of IT and networking projects, including:

• Install and terminate Cat6, Cat6a, and fiber optic cabling for voice and data networks.
• Structured cabling installations, including trunking, conduit work, cable dressing, patch panel termination, and labeling
• Installation of IT hardware ranging from servers, switches, routers, wireless access points, PCs, printers, and peripherals pre-configured with back office support.
• Conduct site surveys and produce detailed installation reports and layout plans for quotations
• Troubleshoot and repair network or cabling issues at client sites
• Maintain stock of installation materials and ensure tools and equipment are well maintained.
• 1st line IT Support on the Help desk when busy

What We're Looking For

Essential Skills & Qualities

• Passion for IT and technology.
• Practical approach to problem-solving.
• Basic understanding of desktop PCs and printers.
• Good communication and customer service skills.
• Willingness to learn and develop technical knowledge.
• Ability to work independently and as part of a team.
• Professional and reliable attitude.

Desirable

• Experience installing data cabling.
• Experience working with Wi-Fi Access Points.
• Basic networking knowledge.
• Experience building, repairing, or configuring computers.
• Electrical or installation experience.
• Familiarity with using ladders, drills, and hand tools safely.

Additional Requirements

• Must be 25+ and have a Full, clean driving license and willingness to travel to different sites.
• Comfortable carrying out physical installation work.
• Able to work safely at height using ladders when required.
• Confident using tools and equipment as part of installations.

What You'll Gain

? Industry-recognised apprenticeship qualification

? Hands-on experience across IT support, networking, and infrastructure

? Training from experienced engineers

? Exposure to 1st, 2nd, and 3rd Line IT environments

? Customer-facing technical experience

? Clear progression pathway into Network Engineering and Infrastructure roles

? Long-term career development opportunities within the IT industry

Apply Today

If you're looking to start a career that combines IT support, networking, installations, and engineering, this apprenticeship offers an excellent opportunity to learn from experienced professionals while working on real-world projects.

Apply today and take the first step towards a rewarding career in IT and Network Infrastructure.