Client Partner - Edtech

Job Role: Client Partner - Edtech

Job Location: New York City/New Jersey

Job Type: FTE

Job Summary

Key Responsibilities:

● Client Relationship Management

○ Serve as the primary point of contact for US-based clients, ensuring consistent engagement and satisfaction.

○ Build long-term partnerships by understanding curriculum needs, platform challenges, and strategic learning goals.

○ Drive account growth through cross-sell and up-sell opportunities across Straive’s content, data, and engineering portfolios.

● P&L Management

○ Own annual P&L responsibility , ensuring profitability and revenue growth.

○ Manage budgets, forecast revenue, and optimize operational efficiencies across onshore/offshore teams.

○ Prevent account churn and improve delivery cost structures.

● Strategic Planning & Execution

○ Develop and execute account plans aligned with client learning objectives and Straive’s growth goals.

○ Ensure delivery excellence in digital publishing, platform modernization, and data engineering projects.

○ Stay ahead of EdTech trends, competitive landscape, and emerging technologies (LLMs, personalized learning pathways).

● Domain & Technical Expertise

○ Demonstrate deep knowledge of higher education, K-12 publishing, assessments, and digital content standards (LTI, QTI, SCORM).

○ Act as a trusted advisor, offering insights on modern learning experience design (LXD) and EdTech frameworks.

● Solutioning, Data & AI Innovation

○ Collaborate with technology teams to design innovative learning solutions leveraging analytics, Generative AI, and SaaS platforms.

○ Drive adoption of learning analytics, dashboards, and predictive models for student retention.

○ Propose scalable, secure, and cost-effective cloud-native architectures aligned with client objectives.

Qualifications

o Education: Bachelor’s in Business Administration, Education Technology, Computer Science, or related field (MBA preferred).

o Experience: 10+ years in account management, client partnerships, or business development within EdTech/Higher Education/Digital Publishing.

o Leadership: Proven success leading large, globally distributed teams and managing complex delivery architectures.

o Commercial Scale: Direct P&L ownership of $5–6M with consistent revenue growth and profitability.

o Industry Knowledge: Strong understanding of Client challenges, AI-native personalization, and compliance standards (FERPA, COPPA, WCAG).

o Technical Acumen: Familiarity with analytics, cloud ecosystems, and AI-driven solutioning. o Soft Skills: Exceptional communication, negotiation, and executive presence with fluency in the US enterprise/ institutional market.