Senior Manager, Deal Desk

SCOPE OF POSITION:

The Senior Manager, Deal Desk leads the commercial governance and cross-functional execution required to move complex, strategic, high-value, and non-standard opportunities from proposed deal structure through approval, contracting, and implementation. This role serves as the central point of coordination for pricing exceptions, discounts, rebates, strategic agreements, customer terms and conditions, and other commercial commitments requiring disciplined review across Sales, Finance, Legal, Business Units, Operations, and Commercial Operations. The position establishes clear deal pathways, applies pricing and risk guardrails, improves cycle time, and ensures commercial decisions are documented, financially sound, operationally executable, and aligned with Construction Specialties’ growth strategy. The Senior Manager combines hands-on deal leadership with team management, process ownership, stakeholder influence, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:

• Lead the Deal Desk as the primary governance point for complex, strategic, high-value, or non-standard commercial opportunities.
• Partner with Sales and account leaders to translate customer requirements into commercially viable deal structures that balance revenue growth, customer value, margin, risk, and operational feasibility.
• Own the review and coordination of pricing exceptions, discount requests, rebate arrangements, strategic customer agreements, non-standard commercial terms, and related commitments.
• Partner with Finance, Pricing, and business leaders to evaluate price realization, margin, rebate exposure, return on investment, volume assumptions, and other deal economics.
• Apply established commercial guardrails, approval thresholds, and escalation paths, ensuring required stakeholders are engaged before commitments are communicated externally.
• Provide clear recommendations to executive approvers that summarize the business rationale, financial impact, material risks, alternatives, and conditions required for approval.
• Lead the commercial review of customer agreements and coordinate terms and conditions review with Legal, Finance, Operations, Information Security, Privacy, and other subject-matter experts as appropriate.
• Coordinate customer redlines and negotiations with Sales and Legal, ensuring proposed positions align with approved business strategy, company policy, and operational capabilities.
• Oversee the use and maintenance of approved templates, commercial playbooks, clause guidance, approval matrices, intake standards, and decision records.
• Design and standardize Deal Desk intake, prioritization, review, approval, handoff, implementation, and record-retention workflows.
• Use CRM, pricing, workflow, contracting, and reporting tools to improve visibility, data quality, cycle time, and consistency across the deal lifecycle.
• Define, monitor, and report Deal Desk performance metrics, including request volume, cycle time, approval aging, exception rates, price realization, margin impact, contract turnaround, and implementation quality.
• Identify recurring exception patterns and lead continuous-improvement initiatives related to pricing policies, approval levels, standard offerings, systems, commercial programs, and cross-functional handoffs.
• Lead, coach, and develop Deal Desk team members; establish clear roles, decision rights, workload priorities, service expectations, and performance accountability.

KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required)

• Bachelor’s degree in Business, Finance, Economics, Law, Marketing, or a related field, or an equivalent combination of education and relevant experience.
• Eight or more years of progressive experience in deal desk, commercial operations, pricing, contract management, finance, sales operations, or a related commercial function.
• Three or more years of experience leading people, programs, or complex cross-functional workstreams.
• Demonstrated experience structuring and evaluating complex commercial agreements, pricing arrangements, rebates, discounts, or strategic customer programs.
• Experience partnering with Sales, Finance, Legal, Operations, and senior leaders to resolve commercial issues and obtain timely decisions.
• Experience developing or improving governance, workflows, templates, approval matrices, reporting, performance metrics, or commercial systems.
• Experience with commercial construction, building products, manufacturing, distribution, healthcare contracting, or another project-based business with complex customer commitments is preferred.
• Working knowledge of CRM, CPQ, contract lifecycle management, ERP, pricing, workflow, and business intelligence tools is preferred.
• MBA, JD, finance credential, contracting certification, or comparable advanced commercial training is preferred.
• Strong commercial and financial acumen with the ability to balance growth, margin, customer value, execution risk, and long-term relationships.
• Ability to analyze complex financial and contractual information and translate it into clear, fact-based recommendations.
• Advanced negotiation, influence, facilitation, and stakeholder management skills.
• Strong people leadership, coaching, prioritization, and accountability skills.
• Excellent written and verbal communication skills, including contract redlines, executive summaries, and decision presentations.
• Ability to lead through ambiguity, manage competing priorities, and maintain consistent standards in a deadline-driven environment.
• High attention to detail combined with the ability to identify broader business implications and recurring trends.
• Demonstrated integrity, sound judgment, confidentiality, ownership, and willingness to escalate material concerns.
• Proficiency in Microsoft Word, Excel, PowerPoint, and enterprise commercial systems.

COMPETENCIES:

• Strong commercial and financial acumen with the ability to balance growth, margin, customer value, execution risk, and long-term relationships.
• Ability to analyze complex financial and contractual information and translate it into clear, fact-based recommendations.
• Advanced negotiation, influence, facilitation, and stakeholder management skills.
• Strong people leadership, coaching, prioritization, and accountability skills.
• Excellent written and verbal communication skills, including contract redlines, executive summaries, and decision presentations.
• Ability to lead through ambiguity, manage competing priorities, and maintain consistent standards in a deadline-driven environment.
• High attention to detail combined with the ability to identify broader business implications and recurring trends.
• Demonstrated integrity, sound judgment, confidentiality, ownership, and willingness to escalate material concerns.
• Proficiency in Microsoft Word, Excel, PowerPoint, and enterprise commercial systems.

SUPERVISORY RESPONSIBILITIES:

• Directly manages Deal Desk and commercial contracting professionals, as assigned. Responsibilities include setting priorities and performance expectations; assigning and reviewing work; coaching and developing employees; supporting hiring and onboarding; providing regular performance feedback; and carrying out supervisory responsibilities in accordance with company policies and applicable laws.

PAY & BENEFITS:

• Annual Salary Range: $150,000 – $185,000. Range will vary by experience and geographic market.
• Bonus Plan
• Medical & Prescription benefits with company contribution
• Dental benefits
• Vision benefits
• Disability benefits
• Life Insurance
• Tuition Assistance
• 401(k) program with match
• 3 weeks PTO
• 10 Paid Holidays + 4 Floating holidays