EL1 Senior ESM DevOps Engineer

Job Description:

Australian Citizens residing in Australia only respond. Must be able to obtain Negative Vetting Level 1.

1. Minimum of 2+ years of experience in ESM or IT service management platforms such as Jira Enterprise Service Management, BMC remedy or ServiceNow.

2. Strong programming skills in languages such as Python, Java and Groovy.

3. Experience with AWS or other cloud services.

4. Familiarly with CI/CD practices and tools such as Gitlab, Gitlab pipelines & Bitbucket.

5. Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products.

6. Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment.

Desirable criteria

1. ITIL Foundation or higher ITIL level qualifications (e.g., ITIL Managing Professional, ITIL Strategic Leader).

2. Advanced certifications in ESM tools, such as ServiceNow Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator.

3. Experience with additional ESM tools and platforms, such as Ivanti, Freshservice, or Zendesk.

4. Knowledge of infrastructure-as-code tools (Terraform, CloudFormation). Previous experience in a similar role within a large enterprise environment.

Required Skills:

IT Service Management CI/CD Zendesk Pipelines ServiceNow ITIL Bitbucket Gitlab AWS DevOps Communication Skills Programming JIRA Java Python Communication Management